Aliyah R. Marquez
Summary
Dependable Collections and Customer Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
4
4
years of professional experience
Work History
Credit Collections Specialist I
JPMorgan Chase
12.2022 - Current
- Enhanced customer relations by providing professional assistance in resolving billing disputes and negotiating payment plans.
- Contributed to improved cash flow by promptly addressing overdue accounts with effective negotiation skills and payment arrangements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Member Service Representative
NuMark Credit Union
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
LSI - Financial Representative
Lending Solutions Inc.
10.2021 - Current
- Answered phone calls for variety of clients and acted as financial service representative on their behalf.
- Managed finances and overall business direction through solutions-oriented problem-solving.
- Met with customers to assess needs, financial status and eligibility.
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
Contact Center Associate
DuPage Credit Union
04.2021 - 10.2021
- Answering phones from members professionally and responding to member inquiries and complaints
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments
- Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Member Service Representative
Fox Valley Credit Union
08.2020 - 04.2021
- Properly maintains and balances ACH debit card systems daily.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%
Education
High School Diploma -
Metea Valley High School
Aurora, IL05.2016
Skills
- Client servicing
- Selling techniques
- Financial reviews
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Legal Compliance
- Debt Negotiation
Timeline
Credit Collections Specialist I
JPMorgan Chase
12.2022 - Current
Member Service Representative
NuMark Credit Union
08.2022 - Current
LSI - Financial Representative
Lending Solutions Inc.
10.2021 - Current
Contact Center Associate
DuPage Credit Union
04.2021 - 10.2021
Member Service Representative
Fox Valley Credit Union
08.2020 - 04.2021
High School Diploma -
Metea Valley High School