Aliyana Anderson
Summary
Hardworking employee, enthusiastic about learning and advancing within an organization that offers opportunity for development and growth. Currently in search of a position that is meaningful and challenging and im zealous to learn new skills and contribute to an organization that thrives in group success. I offer strong customer relations skills, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Warehouse Forklift Operator
Patton
09.2024 - 03.2025
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts , stacking materials by raising and lowering lifting devices.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
- Transported goods between warehouse locations according to shipment and storage needs.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
Seasonal Sales Associate
Concentrix
05.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Stock Replenisher /Warehouse Forklift Operator
Kaplan
09.2023 - 07.2024
- Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly.
- Put away received merchandise in designated location.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Prepared and checked outbound shipments for accuracy.
Amazon DSP Driver
Rapid Prime Delivery
06.2022 - 09.2023
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
Warehouse Inbound Clerk and Forklift Operator
NFI Industries
07.2019 - 06.2022
- Travel team
- Stacks and store merchandise in designed areas using forklift and clamp
- stored product' in assigned locations throughout warehouse using manhattan system
- Maneuvered forklift safely in congested and confined areas
- Reduced processing time for incoming shipments by ensuring accurate documentation and timely communications with team members.
- Enhanced customer satisfaction by verifying the accuracy of inbound shipments against purchase orders, ensuring prompt delivery of correct products.
- Coordinated with shipping carriers to schedule timely pickups, reducing wait times for outbound shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Material Handler/Shipping and Receiving Clerk
Lenovo Fulfillment Center
06.2019 - 08.2020
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Verified paperwork and Printed labels for products' assigned locations
- Verified quantity and description of materials received by checking merchandise against packing list
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed
Assistant Store Manager
Citi Trends
05.2018 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Material Handler and Forklift Operator
O'Reilly Auto Parts Distribution Center
12.2017 - 05.2019
- Successfully navigated large shipments of materials through tight spaces and busy facilities .
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Transported inventory items to appropriate locations.
- replenished products in racks and stocked pick locations for product to be pulled from.
Shift Manager
Little Caesars Pizza
08.2016 - 10.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Opening and closing the store
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cross-trained crew members on different duties to increase coverage
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
RJ Reynolds High School
Winston-Salem, NC06-2018
Skills
- Forklift operations and Procedural Knowledge
- Research and Analytical Skills
- Complex Problem-Solving
- Effective Problem-solving
- Shipping and receiving
- Client Support
- Quality control
- Customer service
- Data entry
- Microsoft Office
- Organization and Prioritization
- Sales expertise
Timeline
Warehouse Forklift Operator
Patton
09.2024 - 03.2025
Seasonal Sales Associate
Concentrix
05.2024 - 09.2024
Stock Replenisher /Warehouse Forklift Operator
Kaplan
09.2023 - 07.2024
Amazon DSP Driver
Rapid Prime Delivery
06.2022 - 09.2023
Warehouse Inbound Clerk and Forklift Operator
NFI Industries
07.2019 - 06.2022
Material Handler/Shipping and Receiving Clerk
Lenovo Fulfillment Center
06.2019 - 08.2020
Assistant Store Manager
Citi Trends
05.2018 - 06.2019
Material Handler and Forklift Operator
O'Reilly Auto Parts Distribution Center
12.2017 - 05.2019
Shift Manager
Little Caesars Pizza
08.2016 - 10.2017
High School Diploma -
RJ Reynolds High School
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