Aliyana A Shephard
Stockbridge,GA
Summary
Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.
Overview
2
2
years of professional experience
Work History
Warehouse Packer
Amazon
McDonough, GA
08.2024 - Current
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Created shipping labels to complete daily order processing.
- Organized items on racks, shelves and bins to maintain established order.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
Front Desk Receptionist
IHG Hotels & Resorts
Fort Lee, United States
04.2024 - 08.2024
- Company Overview: This is a federal job
- This is a federal job
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Warehouse Worker/Associate
Amazon Inc.
Chester, United States
10.2023 - 04.2024
- Played a vital role in ensuring the smooth and efficient flow of goods and resources to support critical operations.
- Utilized strong organizational skills to receive, store, and distribute essential supplies during high-pressure scenarios.
- Collaborated with team members to optimize operations, ensuring seamless coordination and meeting urgent productivity goals.
- Demonstrated adaptability and problem-solving skills to address challenges, ensuring timely delivery of necessary resources.
- Ensured accurate inventory management by verifying and documenting incoming and outgoing shipments.
- Inspected and prepared supplies for distribution, ensuring proper identification, condition, and packing for safe transportation.
- Performed secure loading and unloading of supplies, ensuring materials were properly braced and protected during transit.
- Maintained clean and organized workspaces, ensuring efficiency and readiness for ongoing logistical needs.
- Applied attention to detail in handling and packing materials, supporting disaster relief efforts with precision and care.
Food Service Worker
AAFES
Fort Gregg-Adams, United States
10.2022 - 10.2023
- Company Overview: This is a federal job
- Delivered empathetic and courteous customer service, ensuring individuals felt supported during challenging situations.
- Proactively identified and resolved issues, anticipating client needs to provide effective assistance.
- Demonstrated adaptability and resilience in high-pressure, fast-paced environments.
- Collaborated with team members to maintain operational efficiency and coordinate resources effectively.
- Ensured compliance with safety regulations and promptly reported hazards or incidents to supervisors.
- Operated and managed critical tools, including cash-handling systems and inventory processes, ensuring accountability and efficiency.
- Provided logistical support, including organizing, preparing, and maintaining essential supplies and equipment.
- Maintained sanitation and hygiene standards, contributing to public health and safety during operations.
- Utilized strong interpersonal and communication skills to build rapport and support individuals during stressful circumstances.
Education
High school diploma or equivalent -
Prince George High
Prince George, VA06.2022
Skills
- Punctual and reliable
- Attention to detail
- Teamwork
- Emergency management
- Public safety
- Damage assessment
- Logistics management
- Time management
- Listening skills
- Customer service
- Positive attitude
- Quick learner
- Multitasking
- Problem-solving
References
Alexis Barksdale, Veterans Affairs/Veterans Benefits Administration, Program Analyst HRL, 2489963265, alexis.barksdale@va.gov
Timeline
Warehouse Packer
Amazon
08.2024 - Current
Front Desk Receptionist
IHG Hotels & Resorts
04.2024 - 08.2024
Warehouse Worker/Associate
Amazon Inc.
10.2023 - 04.2024
Food Service Worker
AAFES
10.2022 - 10.2023
High school diploma or equivalent -
Prince George High