Aliyana Tuquero
Hilo
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Barista
Starbucks
Hilo
09.2025 - 12.2025
- Prepared high-quality espresso beverages following standardized recipes.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the café workspace.
- Assisted customers in selecting products and upselling promotional items.
- Handled cash transactions accurately and efficiently at the register.
- Collaborated with team members to meet daily operational goals.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Sales Associate
TJ Maxx, TJX Companies
Hilo
05.2024 - 10.2025
- Assisted customers in finding merchandise and provided product information.
- Maintained organized and visually appealing sales floor displays.
- Processed transactions efficiently at the cash register.
- Handled customer inquiries and resolved issues promptly and professionally.
- Educated customers about loyalty programs and special offers available in-store.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Nursing
Hawai’i Community College
Hilo, HI 12.2025 - 01.2026
Keaau Highschool
Kea‘au, HISkills
- Patient care
- Medical terminology
- Infection control
- Customer service
- Conflict resolution
- Tea expertise
- Multitasking and organization
- Attention to detail
- Coffee expertise
- Menu design
- Product upselling
- Sales expertise
- Food preparation
- Problem-solving
- Workflow management
- POS systems
Timeline
Nursing
Hawai’i Community College
12.2025 - 01.2026
Barista
Starbucks
09.2025 - 12.2025
Sales Associate
TJ Maxx, TJX Companies
05.2024 - 10.2025
Keaau Highschool