Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
CustomerServiceRepresentative

Aliyeah Bates

Shreveport,LA

Summary

Dynamic Customer Service Representative with proven expertise at Everise in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through empathetic complaint handling and effective communication. Skilled in data entry and proficient in Microsoft Excel, consistently delivering solutions that foster loyalty and improve service delivery.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Everise
03.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Adapted quickly to changing policies and procedures, maintaining high service standards under pressure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Teleperformance
01.2021 - 03.2022
  • Assisted customers with inquiries and issue resolution, enhancing overall satisfaction.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in order handling.
  • Maintained knowledge of product offerings to provide relevant recommendations to customers.
  • Collaborated with team members to improve service delivery and customer experience.
  • Participated in training sessions to develop skills in conflict resolution and effective communication.
  • Documented customer interactions accurately for future reference and quality assurance purposes.
  • Resolved customer complaints by assessing needs and providing timely solutions.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Diploma -

Fair Park High School
Shreveport, LA
05.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Appointment scheduling
  • Product knowledge
  • Call management

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Affiliations

  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Council of Nurses
  • American Marketing Association
  • American Institute of Certified Public Accountants
  • Toastmasters

Timeline

Customer Service Representative

Everise
03.2023 - 06.2024

Customer Service Representative

Teleperformance
01.2021 - 03.2022

Diploma -

Fair Park High School

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Aliyeah Bates