ALI YUSUF ABDULWAHAB
Philadelphia,PA
Summary
Accomplished Flight Attendant offering over 2.5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Republic Airways Holdings Inc
Philadelphia, PA
10.2019 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Usher & Ticket Agent
Cinemark Theatres
Philadelphia, PA
07.2019 - 10.2019
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving customer issues
- Reviewed tickets for authenticity and applicability to particular event
Manager
Dennys Restaurant
Clifton Heights, PA
01.2019 - 07.2019
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Conducted monthly inventories of raw materials and components on work floor.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Associate
Amazon
King of Prussia, PA
01.2018 - 01.2019
- Worked varied hours, days, nights and weekends as business needs dictate.
- Increased customer satisfaction significantly within department
Manager
OTG Management Inc.
Philadelphia, PA
01.2014 - 01.2017
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Conducted monthly inventories of raw materials and components on work floor.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed over 200 customer per day.
Supervisor
OTG Management Inc.
Philadelphia, PA
04.2013 - 01.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives and communication goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cashier/Cook
ReVive
Philadelphia, PA
01.2011 - 01.2014
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained cash drawer of $300 or more per shift
Education
Went through multiple course of online training & exams followed by residency training -
The Airline Academy
2019
Some College (No Degree) - Psychology
University of Phoenix
Philadelphia, PADiploma - Medical Assisting
Lincoln Technical Institute - South Plainfield
Philadelphia, PA06.2009
Some College (No Degree) - Cognitive Psychology
Community College of Philadelphia
Philadelphia, PASouth Philadelphia High School
Philadelphia, PA06.2007
Skills
- Team Collaboration
- Verbal and Written Communication
- Speech Clarity
- Decision Making
- Passenger Behavior Monitoring
- Detail Oriented
- Safety Demonstrations
- Brand Promotion
- Evacuation Procedures
- Cleaning and Sanitizing
- Passenger Interaction
- First Aid and CPR
- Passenger Needs Assessment
- Customer Service
- Crew Resource Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Flight Attendant
Republic Airways Holdings Inc
10.2019 - Current
Usher & Ticket Agent
Cinemark Theatres
07.2019 - 10.2019
Manager
Dennys Restaurant
01.2019 - 07.2019
Associate
Amazon
01.2018 - 01.2019
Manager
OTG Management Inc.
01.2014 - 01.2017
Supervisor
OTG Management Inc.
04.2013 - 01.2014
Cashier/Cook
ReVive
01.2011 - 01.2014
Went through multiple course of online training & exams followed by residency training -
The Airline Academy
Some College (No Degree) - Psychology
University of Phoenix
Diploma - Medical Assisting
Lincoln Technical Institute - South Plainfield
Some College (No Degree) - Cognitive Psychology
Community College of Philadelphia
South Philadelphia High School
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