Amiyna Toppin
Raleigh,NC
Summary
Results-driven professional with a strong background in customer service. Seeking a rewarding position to leverage diverse experiences. Known for reliability and consistency, committed to delivering exceptional outcomes. Excels at problem-solving and approaches tasks with efficiency, constantly seeking innovative solutions. Excellent multitasking abilities and a quick learning aptitude, adapts easily to new environments. Recognized for personable nature and effective communication skills, fosters positive relationships with colleagues and clients. Natural leader and team player, poised to make a significant impact in a dynamic work setting.
Overview
8
8
years of professional experience
Work History
Bakery Production Worker
Andie's Eats
03.2022 - 08.2023
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Performed quality control checks on thousands of baked and fresh goods on a daily and weekly basis.
- Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
- Trained new employees in proper baking techniques, safety protocols, and equipment usage, fostering a safe and productive work environment.
- Processed hundreds of pounds of ingredients on daily basis.
Security Guard
CSC
07.2018 - 10.2022
- Maintained extensive knowledge of exits and routes in case of emergency, and to keep an eye out for suspicious activity
- Ensured no prohibited items get into venues, escort high profile guests, and crowd management
- Assisted in the development of comprehensive security plans for special events and occasions.
- Completed full building and grounds patrols to spot and investigate concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Checked identification of thousands of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Appearance Care Ambassador
Delta Sky Club
03.2019 - 07.2019
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with dozens of clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Lead/cleaner
Airway LLC
10.2017 - 05.2018
- Optimized resource allocation by delegating tasks according to individual strengths, resulting in increased productivity.
- Lead a team of between 4-10 people onto planes to quickly and efficiently perform security as well as cleanliness inspections.
- Performed extensive and thorough security checks on planes arriving to and leaving from the airport to ensure the safety of thousands of passengers daily.
- Managed inventory effectively to ensure adequate stock levels and minimize waste in supplies.
- Conducted routine inspections to assess quality of work performed and identify areas for improvement or additional training needs.
- Identified potential risks within properties serviced and addressed them proactively, minimizing potential hazards or accidents.
Sales Associate
American Eagle
06.2017 - 10.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista/Cashier
Cosi
08.2016 - 12.2016
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Sales Associate
Piercing Pagoda
01.2016 - 05.2016
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Performing piercing procedures in a clean and calm manner, ensuring client comfort and satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
HSD -
Benjamin N. Cardozo High School
Queens, NY06.2015
Skills
- Interpersonal skills
- Communication skills
- Hard working
- Versatile
- Quick learner
- Customer service
- Sales
- Food handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
Bakery Production Worker
Andie's Eats
03.2022 - 08.2023
Appearance Care Ambassador
Delta Sky Club
03.2019 - 07.2019
Security Guard
CSC
07.2018 - 10.2022
Lead/cleaner
Airway LLC
10.2017 - 05.2018
Sales Associate
American Eagle
06.2017 - 10.2017
Barista/Cashier
Cosi
08.2016 - 12.2016
Sales Associate
Piercing Pagoda
01.2016 - 05.2016
HSD -
Benjamin N. Cardozo High School