Aliyyah Miller
Johnstown,PA
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
12
12
years of professional experience
Work History
CMC/Collections Coordinator
The American Red Cross
04.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintain department databases
- Responsible for coordinating staff blood drive schedules and vehicles.
- Achieved performance goals on consistent basis.
- Being familiar with individual job description's to provide properly trained employees
- Provide assistance with investigation and disciplinary actions
- Maintain the performance and quality of blood mobile equipment.
- Load vehicles for blood drives
Home Health Aide
Private Client
09.2022 - 05.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Resident Assistant
Richland Woods
04.2022 - 12.2022
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily ADL's
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained care records for facility
Administrative Assistant
Khadijahs Alderman Funeral Svc
09.2011 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed department budgets and generated financial reports for management review.
Education
Dialysis Technician & Phlebotomist - Dialysis Technology
Star Career Academy - Philadelphia
Philadelphia, PA02.2015
High School Diploma -
Strawberry Mansion High School
Philadelphia, PA06.2008
Skills
- Strong Negotiation Skills
- Client Confidentiality
- Professionalism
- Time Management
- Interpersonal Skills
- Problem Solving
- Software Proficiency
- Leadership
Timeline
CMC/Collections Coordinator
The American Red Cross
04.2023 - Current
Home Health Aide
Private Client
09.2022 - 05.2023
Resident Assistant
Richland Woods
04.2022 - 12.2022
Administrative Assistant
Khadijahs Alderman Funeral Svc
09.2011 - 08.2017
Dialysis Technician & Phlebotomist - Dialysis Technology
Star Career Academy - Philadelphia
High School Diploma -
Strawberry Mansion High School