Alizé Rhodeman
Manhattan,KS
Summary
Dynamic and results-oriented professional with extensive experience in operations management and process improvement, particularly at Genesis Health Clubs. Excelled in enhancing operational efficiency and team performance, demonstrated by effective coaching and safety prioritization. Skilled in hiring and onboarding, with a proven track record of fostering collaborative environments and achieving significant service excellence.
Overview
12
12
years of professional experience
Work History
Assistant Operations Manager
Genesis Health Clubs
03.2020 - Current
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
Phone Agent
Advanced Call Center Technologies LLC
01.2019 - 02.2020
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Navigated multiple software applications simultaneously to efficiently manage customer inquiries and provide accurate information.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Assembly Line Worker
Authflorence
09.2016 - 09.2018
- Utilized safety devices and procedures to protect personnel and equipment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
Server
IHOP
02.2014 - 08.2014
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Carhop
Sonic
12.2012 - 03.2013
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
Manhattan High School
Manhattan, KS05.2016
Skills
- Process Improvement
- Operational planning
- Operations Management
- Operational Efficiency
- Scheduling and Coordination
- Purchasing and planning
- Hiring and Onboarding
- Payroll Administration and Timekeeping
Timeline
Assistant Operations Manager
Genesis Health Clubs
03.2020 - Current
Phone Agent
Advanced Call Center Technologies LLC
01.2019 - 02.2020
Assembly Line Worker
Authflorence
09.2016 - 09.2018
Server
IHOP
02.2014 - 08.2014
Carhop
Sonic
12.2012 - 03.2013
Manhattan High School