ALIZA AGHA
KBR
Houston,TX
1
Language
1
Certification
8
years of professional experience
Experienced with IT system analysis and optimization. Utilizes technical expertise to enhance system performance and support IT projects. Knowledge of problem-solving and technical troubleshooting to ensure seamless operations.
Work History
IT Analyst
2 Years 5 Months- Provide Tier 1 and Tier 2 technical support for hardware, software, Microsoft 365, VPN, and network connectivity issues.
- Analyzed IT systems to identify inefficiencies and recommend improvements.
- Executed domain migration activities for 500+ end users, including Active Directory account migration, workstation domain joins, user profile transfers, Microsoft 365 access validation, and troubleshooting authentication issues.
- Developed and maintained documentation for system processes and user guides.
- Resolved 25–40 support tickets weekly while maintaining 98% SLA compliance and high customer satisfaction.
- Successfully deployed and configured 150+ laptops during a company-wide hardware refresh (Quartly) with minimal business disruption.
- Collaborate with infrastructure, networking, and cybersecurity teams to resolve complex technical issues and improve IT service delivery.
Help Desk Technician
2 Years 4 Months- Coordinated with personnel to ensure system stability and confirm successful software installations
- Answered and evaluated incoming inquiries regarding user issues, providing timely resolutions
- Assisted personnel and users with computer-related difficulties, supporting operations across 20 councils
College Readiness Mentor (CRM)
3 Years 5 Months- Implemented teaching methodologies to support students with different learning methods, documented all lessons, organized group discussion, and provided additional mentorship to troubled students
- Engaged guardians, administrators, and a counselor when students behavior requires intervention and provided support to resolve conflict
Education
Bachelor of Business Administration - Management Information Systems
- Summa Cum Laude
- GPA: 3.94
Skills
Windows • Microsoft 365 • Active Directory • Microsoft Entra ID • Troubleshooting • VPN • Hardware Deployment • Microsoft Office • Project Management
Certification
- IBM – Technical Support Fundamentals
- IBM – Introduction to Cybersecurity Tools & Cyber Attacks
- CompTIA- Security+
- International Travel Machine Readiness- Deployed and validated required security tooling, including Trellix, along with other organizational applications and configurations to meet security and operational requirements for international travel.
- Domain Migration – LinQuest to Aero- Led the end-to-end migration from the LinQuest domain to the Aero domain, coordinating the transition of user accounts, email, access, and related IT services to ensure a seamless organizational move.
Languages
English, Urdu, Hindi
Timeline
IT Analyst
KBR
03.2024 - CurrentRead More
Help Desk Technician
Girl Scouts of San Jacinto
11.2021 - 03.2024Read More
College Readiness Mentor (CRM)
iEducate
01.2019 - 06.2022Read More
The University of
Bachelor of Business Administration from Management Information Systems
Read More
ADDITIONAL INFORMATION
Work Eligibility: Eligible to work in the U.S. with no restrictions