Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Aliza Jane Bates
References
Timeline
Generic

Aliza Bates

Quaker City

Summary

Dynamic Cashier Team Lead at Shamrock Pit Stop with proven expertise in customer service and team building. Skilled in cash handling and employee training, I enhanced customer satisfaction by personalizing service and mentoring staff, resulting in improved team performance and operational efficiency. Committed to fostering a collaborative and productive work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Shamrock Pit Stop
Barnesville
02.2024 - Current
  • Answered customer questions and provided store information.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Counted and balanced cashier drawers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Monitored cashier performance, providing feedback as needed.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Ensured compliance with all safety regulations while performing tasks.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed payments promptly for customers to exceed productivity standards.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed daily opening and closing procedures for the register area.
  • Scanned items and checked pricing on cash register for accuracy.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Offered customers carry-out service at completion of transaction.
  • Processed refunds and exchanges according to company policy.
  • Answered phone calls to assist customers with questions and orders.
  • Developed strong working relationships with team members to foster collaboration.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Trained new cashiers on proper use of registers and store policies.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Greeted customers promptly and responded to questions.
  • Assisted customers with locating items within the store when requested.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Cashier

Eagle Fireworks
Quaker City
05.2016 - Current
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Scanned items and checked pricing on cash register for accuracy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Worked closely with front-end staff to assist customers.
  • Maintained work area and kept cash drawer organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer inquiries regarding store policies and procedures.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Built and maintained productive relationships with employees.
  • Discounted purchases by scanning and redeeming coupons.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Offered customers carry-out service at completion of transaction.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed customers, offering assistance to help find store items.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.

Cashier

Valley View Service Station
Quaker City
05.2021 - 12.2023
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Scanned items and checked pricing on cash register for accuracy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Worked closely with front-end staff to assist customers.
  • Maintained work area and kept cash drawer organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer inquiries regarding store policies and procedures.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Offered customers carry-out service at completion of transaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed customers, offering assistance to help find store items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Associate of Arts - American History

Ohio University Eastern
Saint Clairsville, OH
05-2025

High School Diploma -

Buckeye Trail High School
Lore City, OH
05-2021

Skills

  • Customer service
  • Team building
  • Employee training
  • Point-of-sale systems
  • Visual merchandising
  • Sales analysis
  • Time management
  • Communication skills
  • Problem solving
  • Cashier training
  • Staff motivation
  • Cash handling expertise
  • Team collaboration
  • Positive attitude
  • Money handling
  • Motivational skills
  • Adaptability and dependability
  • Punctual and reliable
  • Store opening and closing
  • Hospitality and accommodation
  • Policy enforcement
  • Conflict resolution
  • Retail merchandising
  • Clear communication
  • Workload prioritization
  • Problem-solving
  • Heavy lifting
  • Cash register operation
  • Product restocking
  • Basic math
  • Cash handling
  • Team leadership
  • Flexible schedule
  • Customer engagement
  • Attention to detail
  • Empathy and patience
  • Workflow optimization
  • Coaching and mentoring
  • New hire training
  • Multitasking and organization
  • Opening and closing procedures
  • Manager support
  • Critical thinking
  • Store policies enforcement
  • Customer service excellence
  • Written communication
  • Merchandise restocking

Affiliations

  • I was an active member in 4-H all 9 years.
  • I was an active member of FFA all throughout high school.
  • I was an active leader of Jr. Leaders for 5 years.
  • I like to run and build demolition derby cars with my brother.
  • I live and work on my family cattle farm since I was a kid.
  • We raise 50 head of cattle.
  • I like to paint and draw in my free time.
  • Photography.
  • Riding side by sides.
  • Fixing and working on side by sides.
  • I also enjoy going to the gym.
  • I play a women's softball league in the summer.

Accomplishments

  • American FFA Degree.
  • State FFA Degree.
  • State Green Hand Degree.
  • High School Diploma.
  • I was the first female mad dog driver, meaning I was the first women to hit the hardest in a demolition derby.
  • I was Reporter and President of my FFA chapter.
  • I was Vice President in my 4-H Club.
  • I was Reporter for Jr. Leaders.
  • Getting 2nd place in Livestock Judging competition.

Certification

  • American FFA Degree.
  • State FFA Degree.
  • High School Diploma.
  • Welding Uphill and Downhill.

Languages

English
Professional

Aliza Jane Bates

  • My favorite color is purple.
  • I come from a big family of 70+ cousins.
  • My favorite animal is horses.
  • I love living on a farm and raising cows with my family it is my favorite thing to do.
  • I have two labrador retrievers a black male named Max and a chocolate female named Rosie.
  • I am going to be an aunt soon to my favorite niece named Annie Jo.

References

References available upon request.

Timeline

Cashier Team Lead

Shamrock Pit Stop
02.2024 - Current

Cashier

Valley View Service Station
05.2021 - 12.2023

Cashier

Eagle Fireworks
05.2016 - Current

Associate of Arts - American History

Ohio University Eastern

High School Diploma -

Buckeye Trail High School

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Aliza Bates