Aliza Frame
Greencastle,PA
Summary
Experienced Director of International Student and Scholar Services and International Education leader with over 20 years of expertise. Proven track record of ensuring institutional compliance and enhancing student recruitment, retention, and success. Adept at strategic planning, budget management, program design, professional training, and fostering student, scholar, and partner engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director, International Student & Scholar Services
Indiana University Indianapolis
08.2018 - Current
- Successfully lead institutional compliance and policy development for three campuses within the multi-campus Indiana University system: IU Indianapolis (formerly IUPUI), IU Columbus (formerly IUPUC), IU Fort Wayne (formerly IUPU Fort Wayne) campuses, and provide scholar services for all IU's regional medical facilities.
- Provide expert guidance on U.S. immigration regulations for international students and scholars (F-1, J-1, OPT, CPT, H-1B, O-1, etc.).
- Collaborate with University leaders and General Counsel to make decisions and develop policies that both ensure institutional compliance and encourage student and scholar success.
- Liaise with government agencies, peer institutions, sponsoring organizations, and international partners.
- Streamline student and scholar immigration counseling operations to improve effectiveness, team environment, and professional development.
- Supervise a team of 10-15 full-time staff and 3-12 part-time student staff.
- Develop a high-trust, collaborative team environment that has improved staff morale, professional development, operations, and client outcomes.
- Incorporate a focus on student and success into all orientation, advising, support services, and programming to align with best practices and maximize student recruitment, retention, and career outcomes.
- Plan and manage budgets effectively to ensure optimal use of resources and align with unit, office, campus, and university-wide strategic priorities.
- Use a data-informed approach to continuously evaluate, report on, and strategically develop the delivery of advising, services and programs.
- Serve on the leadership team for the Office of International Affairs, collaborating to establish and accomplish strategic priorities that align with those of IU Indianapolis and Indiana University.
- Foster strong collaborative relationships with campus units and community partners to support student and scholar success.
- Stay informed about changing trends in U.S. immigration and best practices in international student and scholar services.
- Lead the implementation and management of technology platforms, leveraging them to maximize efficiency in compliance, reporting, operations, and client outcomes.
- Represent Indiana University at professional conferences and events nationally and internationally.
- Collaborated with the Directors of International Student and Scholar Services and other campus leaders at Purdue University, as well as federal agencies, to effectively manage the transition from IUPUI to IU Indianapolis and Purdue Indianapolis.
Director of International Student Services
DePauw University
08.2014 - 07.2018
- Oversaw International Student Services office within the Student and Academic Life division and Center for Diversity and Inclusion.
- Supervised Assistant Director of International Student Services, Office Manager for Intercultural Life, Assistant Director of Multicultural Student Services and Coordinator of LGBTQ Services, and a variety of student interns.
- Served as Primary Designated School Official (PDSO) and Responsible Officer (RO).
- Ensured institutional compliance and reporting to government agencies (DHS, DOS), as well as the development of policies and procedures to align with federal immigration and other regulations while promoting student success.
- Served as a subject matter expert on international student and scholar immigration requirements for campus leaders and units.
- Set the vision and designed a comprehensive set of advising, programs, and services to support international student success and create a welcoming environment.
- Represented DePauw as primary liaison with government agencies, outside immigration legal counsel, on international student recruitment trips, consortia, and professional associations.
- Managed technology platforms to maximize efficiency while maintaining SEVIS and advising records for an international student population of 300+ without access to Sunapsis or another international office management system.
- Provided regular faculty and staff training on best practices support for international student success.
- Advised international student affinity organizations.
- Collaborated with Enrollment Management and Alumni Relations to establish DePauw's first international alumni chapter.
- Directed DePauw's Summer English Immersion Institute to prepare new international students for academic success and adjustment prior to their first semester.
- Served as co-chair of DePauw's Bias Education and Action Team, as well as a member of the Sexual Misconduct Hearing Board and various retention, DEI, and strategic planning working groups.
- Designed and co-taught short-term study abroad (Winter Term) courses in Peru, Brazil, Thailand, and Vietnam.
Associate & Assistant Director of ISS
DePauw University
01.2008 - 07.2014
- Began in Assistant Director of the Center for International and Experiential Education role within Academic Affairs when hired in January 2008.
- International Student Services was reorganized to the Student Life division in 2011, and "Coordinator of Multicultural Student Services" and some additional Multicultural Student Services responsibilities were added to my role.
- Promoted to Associate Director of ISS and Coordinator of Intercultural Student Life in July 2014.
- Served as RO and DSO. Helped ensure student and compliance with federal immigration regulations and develop institutional policies.
- Used a data-driven approach to help develop comprehensive advising, services, and programs with a focus on recruitment, retention, and international student success.
- Assessed services and programs for effectiveness and impact on student success outcomes.
- Supervised one full-time office manager and several part-time student staff.
- Coordinated data management and prepared presentations and reports for Board of Trustees, US Department of State, and international education organizations.
- Collaborated with the Office of Admission on recruitment and yield initiatives to accomplish institutional enrollment management goals.
- Created and supervised an International Admissions Liaison student intern program to increase international student recruitment, yield, and success.
- Coordinated DePauw’s J-1 student and scholar exchange visitor program, including admissions, advising, and developing sponsored student program relationships.
- Develop and help coordinate a Modern Languages Teaching Assistant program for J-1 exchange students.
- Helped manage program budgets in collaboration with leadership and campus partners.
- Provided professional development, intercultural, leadership development and academic skills workshops for students, faculty and staff.
- Advised student affinity organizations.
- Coordinated ISS communications and marketing for academic, campus and community partner audiences.
- Assisted with the initial design and ongoing coordination and assessment of the Summer English Immersion Institute.
- Chaired the Multicultural Student Services Advisory Board, providing guidance and advocacy to address student and campus climate concerns.
- Served as a standing member of the Sexual Misconduct Hearing Board and undergo regular training.
- Designed and co-taught short term study abroad programs (Winter Term) to Brazil and Peru.
Case Administrator
Rund, Wallman & Robbins, LLP
06.2007 - 01.2008
- Prepared family and employment based immigration cases, including H-1B, Permanent Residence and Naturalization cases.
- Developed in-depth knowledge of the legal implications of being in undocumented, B, F, J, H, TN or other immigration status.
- Manage client relations; advise clients on immigration regulations, case timelines, legal agreements and fees.
- Maintain online immigration database.
- Interpret English-Spanish legal consultations and translate legal documents from Spanish to English.
- Conduct intake screenings to determine eligibility for legal services; provide referrals for refugee and asylum cases to legal aid organizations.
- Coordinate IT needs for the firm.
- Assist with the organization of regular meetings of the Association of Immigration Lawyers of Indiana, hosted by Rund, Wallman & Robbins.
Program Associate, Border Studies Program
Earlham College
05.2005 - 05.2007
- Managed institutional relationship and agreements with Mexican host university (Universidad Autónoma de Ciudad Juárez).
- Coordinated academic course offerings and student enrollment; monitored quality of courses offered and student academic and social standing.
- Managed most aspects of on-site program administration and logistics, including transportation, event planning, program materials and budget, and host family meetings and compensation.
- Managed student visa application process; act as program liaison with Mexican Consulate in El Paso, Texas and Mexican Customs and Immigration agency in Ciudad Juárez.
- Recruited prospective students through university visits and online communication.
- Coordinated on-site student orientation and alumni reunion weekends.
- Assessed student language needs and provide supplemental Spanish language instruction.
- Established and maintained community partner relationships with for-profit, non-profit and government organizations in El Paso and Ciudad Juárez.
- Coordinated and monitored student field study placements with community partner organizations; evaluated outcomes for students and community partners and responded to concerns from students and field study supervisors.
- Assisted with coordination of host family program, including host family intake interviews, student placements, family and student host family orientations, crisis management and cultural events.
- Designed and led cultural excursions in Mexico and the United States.
- Designed and led new short-term immersion program for visiting university groups as revenue generator for the program; managed logistics, student support and budget for each visiting group.
- Conducted on-site training for interim faculty director.
- Coordinated annual site visits for faculty and student groups visiting to learn more about the Border Studies Program.
- Organized academic conference on current border-related topics with faculty from both México and the United States at the Universidad Autónoma de Ciudad Juárez.
- Created on-site staff program management manual.
Education
Master of Arts - Executive Development For Public Service
Ball State University
Muncie, IN05-2014
Bachelor of Arts - Conflict Studies & Spanish
DePauw University
Greencastle, IN05-2005
Skills
- US Immigration Expertise
- International Education Leadership
- Employee Development
- Student Recruitment, Retention and Success
- Strategic Planning
- Data-Informed Decision-Making
- Budget Management
- Technical & Intercultural Trainer
- Event & Crisis Management
- NAFSA Leader
Certification
- Certified Education Planner - American Institute of Certified Planners
- Student Affairs Professional - NASPA
Languages
Spanish
Native or Bilingual
French
Elementary
Portuguese
Elementary
Timeline
Director, International Student & Scholar Services
Indiana University Indianapolis
08.2018 - Current
Director of International Student Services
DePauw University
08.2014 - 07.2018
Associate & Assistant Director of ISS
DePauw University
01.2008 - 07.2014
Case Administrator
Rund, Wallman & Robbins, LLP
06.2007 - 01.2008
Program Associate, Border Studies Program
Earlham College
05.2005 - 05.2007
Master of Arts - Executive Development For Public Service
Ball State University
Bachelor of Arts - Conflict Studies & Spanish
DePauw University
Additional Experience
- ESL Teacher, The Opportunity Center for the Homeless, 2007 (El Paso, TX)
- Community Outreach Intern, Casa Amiga Centro de Crisis, Fall 2023 (Ciudad Juarez, Mexico)
- Semester-long study abroad: Ciudad Juarez, Mexico (Fall 2023) & Havana, Cuba (Spring 2024)
- Regional Tutor, Indiana Department of Migrant Education, Summers 2001 & 2002 (Indianapolis, IN)
- Independent Research, Tlachinollan Human Rights Center, January 2003 (Guerrero, Mexico)