Aliza Wallace
Edison,OH
Summary
Compassionate healthcare professional with extensive experience managing confidential information, coordinating patient services, and delivering exceptional customer care. Highly organized and detail-oriented with strong communication, problem-solving, and administrative skills. Eager to bring a proven ability to build positive relationships, maintain compliance, manage sensitive records, and support employees with professionalism and integrity.
Overview
14
14
years of professional experience
Work History
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
Marion, OH
09.2020 - Current
- Administered hemodialysis treatments following established protocols and safety guidelines.
- Monitored patient vital signs and reported changes to healthcare team accurately and promptly.
- Data entry/documentation.
- Maintaining strict confidentiality and upholding HIPAA standards.
- Managing sensitive records and information.
- Schedule coordinator.
- Resolving concerns professionally.
- Working under high pressure situations.
- Following regulations and policies.
- Building trusting relationships with patients and family members.
- Excellent organization with attention to detail.
- Documented patient treatment records accurately to ensure compliance with regulatory standards.
- Implemented process improvements to enhance patient safety and treatment efficiency.
- Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
- In charge of the interview, hiring, training and onboarding of new technicians. As well as continued training and compliance development and performance management of seasoned technicians.
- Microsoft office, Excel, Workday, Peoplesoft, Quickbooks and SAP experience.
Human Capital Management Associate
Miller & Target Dental
Delaware, OH
01.2013 - 12.2016
- Led cross-functional teams to enhance operational processes and improve customer satisfaction.
- Developed training programs to elevate staff performance and streamline onboarding procedures.
- Analyzed workflow data to identify bottlenecks and recommend actionable solutions for improvement.
- Facilitated regular team meetings to drive collaboration and ensure alignment on organizational goals.
- Mentored junior associates, fostering skill development and promoting a culture of continuous learning.
- Drove project management efforts, ensuring timely completion of key initiatives within budget constraints.
- Evaluated policy compliance and contributed to the formulation of best practices for operational excellence.
- Established KPIs for various departments ensuring alignment with organizational goals leading to improved overall performance.
- Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
- Ensured timely delivery of high-quality services by setting clear expectations and monitoring progress closely.
Education
Ohio Board of Nursing Certification - Nephrology, Hemodialysis
Institute of Alternative Learning
Columbus, OH05-2020
Skills
- Hemodialysis treatment planning
- Lab result interpretation
- Direct patient care
- Patient education
- Safety monitoring
- Emergency response
- HIPAA compliance
- Healthcare regulations
- Teamwork and collaboration
- Adaptable to change
- Clinical communication
Timeline
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
09.2020 - Current
Human Capital Management Associate
Miller & Target Dental
01.2013 - 12.2016
Ohio Board of Nursing Certification - Nephrology, Hemodialysis
Institute of Alternative Learning