ALIZA SCHOFIELD

I provided comprehensive support to six dealerships, overseeing their daily operations, which included:

• Coordinating the stocking of purchased or externally acquired vehicles to ensure their visibility on the company website and inclusion in our inventory
• Handling billing and processing of wholesale deals to promptly remove vehicles from inventory and accurately document the amount received for each car in our system
• Assisting in light accounting tasks by effectively managing cash flow, meticulously assigning debits and credits to the appropriate accounts
• Managing the processing of titles received from lienholders and the RMV, diligently matching them with the relevant folders and documents
• Communicating with banks to verify the status of any missing titles and rectifying any issues with incorrect registrations or the need for duplicate titles
• Facilitating the seamless transfer of vehicles between dealerships through inter-company transactions
• Ensuring smooth transition by moving the cars from one inventory to another and meticulously processing the corresponding title changes
• Assisting with deals involving trades, coordinating payments, and appropriately booking them with the police
• Registering vehicles for each dealership through an EVR system, obtaining necessary permissions from the state of MA to ensure compliance
• Managing receipt of customer or wholesale payments, accurately recording and applying them to the respective accounts
• In this role, I consistently maintained attention to detail, ensuring all processes were executed efficiently and contributing to the smooth functioning of the dealerships' operations.

• Responded to client calls and addressed inquiries
• Assisted the sales and events team with daily tasks
• Welcomed wedding tours and served as the initial point of contact
• Assigned sales leads and managed online inquiries in the database
• Handled cash transactions and sorted daily mail
• Received vendor orders and ensured smooth daily operations.

• Built clientele and established rapport to achieve sales goals
• Handled customer complaints and concerns
• Managed cash transactions, deposits, and change
• Maintained store appearance and orderliness
• Supervised a small group of employees.

• Provided excellent customer service for external and internal guests
• Mentored, coached, trained, and evaluated front desk and Bistro associates
• Assisted with office tasks, including accounting and bookkeeping
• Facilitated check-in, check-out, and reservation processes
• Managed money, including deposits and cash counting
• Managed guest surveys and responses.

• Coordinated interviews, orientations, and paperwork for the hiring process
• Assisted with secretarial duties, phone answering, and equipment/supply maintenance
• Entered and ensured accurate payroll information based on schedules
• Monitored employee satisfaction and ensured confidentiality and safety.