Life Skills Coach
Easter Seals Southern California
- Conducted regular follow-up calls with past clients in order to maintain connections and encourage future reservations or referrals.
- Ensured timely completion of necessary administrative tasks such as reporting on daily activities and maintaining accurate records of client interactions.
- Contributed to the development and implementation of policies and procedures aimed at enhancing overall quality of service provided by the VIP team.
- Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
- Built strong relationships with high-profile clients, fostering loyalty and repeat business.
- Handled complex situations involving dissatisfied customers with diplomacy, preserving positive relationships while addressing any issues at hand.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
