Summary
Overview
Work History
Education
Skills
Timeline
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Alizabeth Waltz

North Canton,oh

Summary

Dynamic customer service professional with extensive experience at Petitti Garden Center, adept at conflict resolution and relationship building. Proven track record in enhancing customer satisfaction and loyalty through effective communication and upselling techniques. Skilled in team development and product knowledge, fostering a collaborative environment to drive sales growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Petitti Garden Center
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Cashier

Marshalls
06.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Manager

Handels Homemade Ice Cream
06.2019 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Barista

Starbucks
11.2021 - 06.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Education

No Degree - Business Accountancy

Kent State Stark University
North Canton, OH

High School Diploma -

Lake Local
Uniontown, OH
01-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Conflict resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Team development
  • Prioritization
  • De-escalation techniques
  • Order fulfillment
  • Service upselling
  • Staff education and training

Timeline

Customer Service Representative

Petitti Garden Center
04.2024 - Current

Cashier

Marshalls
06.2023 - 05.2024

Barista

Starbucks
11.2021 - 06.2022

Manager

Handels Homemade Ice Cream
06.2019 - 04.2023

No Degree - Business Accountancy

Kent State Stark University

High School Diploma -

Lake Local

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Alizabeth Waltz