Alizabeth Yang
Leominster,MA
Summary
Dynamic and results-driven professional with experience at Ocean State Job Lots, excelling in customer service and loss prevention. Proven ability to enhance customer satisfaction, and manage high-pressure situations effectively. Skilled in problem-solving abilities, high quality of customer service and a positive work environment.
Overview
5
5
years of professional experience
Work History
Store Specialist
Ocean State Job Lots
Leominster, MA
11.2022 - Current
- Handled returns and exchanges of merchandise according to established policies.
- Addressed customer questions and concerns regarding products and services.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided excellent customer service, resolving issues and answering queries promptly.
Waitrress
A Taste of Vietnam
Leominster, Massachusetts
08.2020 - 06.2022
- Supervised waitstaff to ensure excellent customer service and efficient operations.
- Trained new employees on menu knowledge and service standards.
- Resolved customer complaints in a timely manner with professionalism.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Education
Business Administration
Fitchburg State University
Fitchburg, MASkills
- Customer service
- Project management
- Microsoft Excel
- Effective communication
- Team collaboration
- Time management
Languages
Hmong
Limited
Japanese
Elementary
Timeline
Store Specialist
Ocean State Job Lots
11.2022 - Current
Waitrress
A Taste of Vietnam
08.2020 - 06.2022
Business Administration
Fitchburg State University