Summary
Overview
Work History
Education
Skills
Timeline

Aliza Vandyke

Customer Service
Asheville,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service/support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Overview

4
4
years of post-secondary education
3
3
years of professional experience

Work History

Call Center Customer Service Representative

Citi
Johnson City, TN
12.2020 - 05.2021
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.

Retention Customer Service Representative

Advanced Call Center Technologies LLC
Johnson City, TN
10.2019 - 12.2020
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reviewed order data to verify transactions and shipping dates.
  • Provided information regarding charge accounts and loyalty programs.

Server

Brick Oven Pizzeria
Beech Mountain, NC
03.2018 - 10.2019
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers to enhance sales numbers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained incoming staff on restaurant practices and procedures.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Enka High School, Candler, NC
08.2014 - 06.2018

Skills

    Service recommendations

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Timeline

Call Center Customer Service Representative - Citi
12.2020 - 05.2021
Retention Customer Service Representative - Advanced Call Center Technologies LLC
10.2019 - 12.2020
Server - Brick Oven Pizzeria
03.2018 - 10.2019
Enka High School - High School Diploma,
08.2014 - 06.2018

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Aliza VandykeCustomer Service