Alizay Holloway
Peoria,AZ
Summary
Dynamic Assistant General Manager at Culver's Restaurant with proven expertise in staff management and operations. Enhanced customer satisfaction through effective training programs and optimized inventory control, reducing waste significantly. A dedicated leader committed to fostering a collaborative team environment while ensuring compliance with food safety standards.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Culver's Restaurant
01.2019 - 12.2025
- Oversaw daily operations ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on service protocols and operational efficiencies.
- Implemented inventory management strategies to reduce waste and optimize supply chain.
- Developed staff schedules to enhance productivity while maintaining labor cost control.
- Facilitated team meetings to discuss performance, address issues, and promote collaboration.
- Enhanced customer service experience through training programs focused on communication skills.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Restaurant Hostess
Harrahs Laughlin
09.2017 - 10.2018
- Greeted and welcomed guests, ensuring a positive first impression of dining experience.
- Managed reservations and seating arrangements to optimize table turnover and guest flow.
- Collaborated with waitstaff to communicate guest needs and enhance service efficiency.
- Trained new host staff on best practices for guest management and restaurant protocols.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Lead Lifeguard
Harrahs Laughlin
04.2017 - 09.2017
- Supervised daily operations of pool area, ensuring safety and compliance with health regulations.
- Trained and mentored junior lifeguards in emergency response protocols and customer service standards.
- Conducted regular safety drills to maintain readiness for various emergency scenarios.
- Monitored aquatic activities, enforcing rules and providing assistance to guests as needed.
- Educated patrons on water safety procedures, fostering an informed public on safe swimming habits.
- Maintained accurate records of incidents, attendance, and other relevant information for management review.
- Collaborated with fellow lifeguards to ensure seamless shift transitions and consistent coverage throughout operation hours.
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Ensured swimmer safety by diligently monitoring pool activities and enforcing rules.
Lifeguard
Aquarius Casino
09.2016 - 03.2017
- Monitored pool area to ensure safety and compliance with regulations.
- Provided immediate assistance during emergencies, performing first aid and CPR as needed.
- Conducted regular safety drills, enhancing team preparedness and response time.
- Trained new lifeguards on safety protocols and emergency procedures, ensuring adherence to standards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Work Student
Mohave College
10.2015 - 02.2016
- Assisted in student enrollment processes, ensuring accurate data entry and compliance with institutional policies.
- Coordinated scheduling of academic workshops, enhancing student engagement and resource availability.
- Supported faculty by preparing instructional materials and managing classroom logistics for optimal learning environments.
- Conducted research on educational programs, providing insights to improve curriculum offerings and student services.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05-2015
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Employee scheduling
- Team leadership strength
- Customer service
- Staff hiring
- Effective leader
- Customer service management
- Hiring and onboarding
Timeline
Assistant General Manager
Culver's Restaurant
01.2019 - 12.2025
Restaurant Hostess
Harrahs Laughlin
09.2017 - 10.2018
Lead Lifeguard
Harrahs Laughlin
04.2017 - 09.2017
Lifeguard
Aquarius Casino
09.2016 - 03.2017
Work Student
Mohave College
10.2015 - 02.2016
High School Diploma -
Mohave High School