Alize Alvarez
Tucson,AZ
Summary
Motivated Team Lead eager to contribute to business success. Experienced in providing high quality sales work. Focused on customer satisfaction and team productivity. Always open to learning more and achieving my goals.
Overview
5
5
years of professional experience
Work History
Team Member
Harkins Theaters
05.2019 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Developed strong cooperative relationships with coworkers and managers
- Reviewed tickets for authenticity and applicability to particular event
- Directed ticket holders to seats and facility locations
- Greeted customers with smile and provided friendly, knowledgeable service
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Educated customers on promotions to enhance sales.
Team Lead
Harkins Theatres
05.2019 - Current
- Manage my team in different areas
- Give assignments to my team
- Train my team in multiple areas
- Lead and correct my team when needed.
Team Lead Sales Associate
Travel Traders LLC
12.2022 - Current
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding products and completing purchases.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handle guest charge verifications to ensure we are being charged/charging guests properly.
- Delegate tasks to the team when needed and also complete tasks when given to me.
- Complete daily paperwork.
- Complete P.C.A forms at the beginning of each month and verify all products on MOS form are accurate.
- Run stock status reports and correct negative on hands, enter them into the system.
- Inform guests on promotion and upsell items.
Education
High School Diploma -
Cholla Magnet High School
Tucson, AZ05.2019
Skills
- Guest Services
- Cash Handling
- Sales
- Upselling
- Cleaning Experience
- Teamwork
- Training and Development
- POS system knowledge
- Staff Development
- Team Leadership
- Positive Customer Experience
- Customer care
- Inventory and Stocking
- Flexible Schedule
- Meeting Sales Goals
- Persistent and Resilient
- Retail Store Operations
- Sales initiatives
- Efficient sales transactions
- Merchandise displays
Timeline
Team Lead Sales Associate
Travel Traders LLC
12.2022 - Current
Team Member
Harkins Theaters
05.2019 - Current
Team Lead
Harkins Theatres
05.2019 - Current
High School Diploma -
Cholla Magnet High School