Summary
Overview
Work History
Education
Skills
CIT
Timeline
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Alize Guillen Herrera

Eugene,OR

Summary

Proven team player with a track record of enhancing customer satisfaction at Starbucks by crafting personalized beverages and maintaining high service standards. Skilled in operating complex equipment and thriving in fast-paced environments. Demonstrates exceptional communication abilities and a commitment to safety and cleanliness, ensuring top-notch customer experiences.

Overview

3
3
years of professional experience

Work History

Merchandise Associate

California Great America
08.2024 - 09.2024
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.

Barista

Starbucks
07.2022 - 08.2022
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Food Service Worker

Californias Great America
06.2021 - 08.2021
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

High School Diploma -

Santa Clara Highschool
Santa Clara, CA
05-2024

Skills

    able to work in a fast paste environment

    able to keep composure during sudden rush hours

    able to collaborate with other coworkers to get certain task done

CIT

C.I.T stands for counselor in training. during the summer of 2023 I became a C.I.T for YMCA Camp Campbell. I had 4 weeks of training which required me to be around other counselors and campers. the first two weeks of my training was learning how to deal with different scenarios involving with campers. The last two weeks I would be place with a cabin with campers and one counselor. I would be working with the counselor to make sure our cabin is staying on schedule and taking care of our campers. It was a really great experience and gave me the opportunities to learn new skills and make new friends.


my cabins name was called the owl cabbin

Timeline

Merchandise Associate

California Great America
08.2024 - 09.2024

Barista

Starbucks
07.2022 - 08.2022

Food Service Worker

Californias Great America
06.2021 - 08.2021

High School Diploma -

Santa Clara Highschool
Alize Guillen Herrera