Alize Jacobo
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
CSR
Conduent
05.2023 - 08.2023
- Helped customers open and activate new accounts by providing information about Medicaid so they could have a better understanding of the program before applying.
- Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.
- Entered customer interaction details into [KMMS] to track requests, document problems, and record solutions offered.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Barista
Scooter's Coffee
07.2021 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cashier
Panaderia Monterrey
08.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Psychology
University of Kansas
Lawrence, KS01.2027
High School - undefined
Highland Park High School
Topeka, KS01.2023
Skills
- Detail-oriented data management
- Problem-solving
- Team development
- Critical thinking
- Active listening
- Customer service expertise
- Dependable and ethical conduct
- Emotional resilience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Panda Express
02.2024 - Current
CSR
Conduent
05.2023 - 08.2023
Barista
Scooter's Coffee
07.2021 - 08.2023
Cashier
Panaderia Monterrey
08.2020 - 05.2021
High School - undefined
Highland Park High School
Psychology
University of Kansas
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