Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
Alize Johnson

Alize Johnson

Healthcare
Tampa,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.

Overview

3
3

Years of health care

Work History

Medical Screener

Bio Life Plasma
01.2024 - 11.2024
  • Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
  • Conducted basic screening procedures to verify compliance with donation criteria.
  • Opened and updated files with current donor information.
  • Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.

Customer Service Representative

Access2Care
Clearwater, FL
06.2021 - 09.2023

• Inbound calls

• Call de-escalations

• Problem solving

• Call resolution and ability to multitask while navigating between multiple screens • Following company procedures and adapting to change

• Dispatching and account notations

Education

High School Diploma -

New Beginning , Winter Haven, FL
05.2020

Skills

  • Phlebotomist certification
  • Bls
  • Caregiver certified
  • Daily living assistance
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Direct patient care

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Phlebotomy Technician Certification (PTC) - American Society for Clinical Pathology.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Senior Advisor (CSA) - Society of Certified Senior Advisors.

Timeline

Medical Screener - Bio Life Plasma
01.2024 - 11.2024
Customer Service Representative - Access2Care
06.2021 - 09.2023
New Beginning - High School Diploma ,
Alize JohnsonHealthcare