Alize Marsh
santa rosa
Summary
Developed excellent customer service and communication skills in high-traffic environment. Mastered ability to handle diverse customer needs and provide exceptional service. Learning to be detailed oriented as well as a positive problem solver with keeping confidentiality.
Overview
3
3
years of professional experience
Work History
Service Greeter
Mercedes Benz
08.2024 - 11.2024
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
- Conducted thorough vehicle walk-arounds, identifying any existing damage before initiating service procedures.
- Facilitated seamless handoff between customers and service technicians, explaining repair process and answering questions as needed.
- Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
- Streamlined service appointments by efficiently checking in customers and gathering relevant information.
- Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Inspected New car arrivals thoroughly for any damages
- Handled towed in Vehicles
Independent Study File Auditor
North Bay Pivot Charter School
04.2022 - 01.2024
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Maintaining excellent communication in person and via email
- Detail oriented
- Keeping records organized by filing hard copies and digital
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with staff to obtain necessary information for audits.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
Paraprofessional
North Bay Pivot Charter School
04.2022 - 01.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Sales Associate
Shiekh Shoes
10.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
No Degree - Sociology
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
North Bay Pivot Charter School
Santa Rosa, CA06-2021
Skills
- Works efficient while under pressure
- Effective problem solving
- Customer service
- Time management
- Data Entry
- Multitasking
- Patience and composure
- Small group and individual assistance
- CPR and first aid
- Effective communication
- Attention to detail
- Bookkeeping
- Compliance standards
Timeline
Service Greeter
Mercedes Benz
08.2024 - 11.2024
Independent Study File Auditor
North Bay Pivot Charter School
04.2022 - 01.2024
Paraprofessional
North Bay Pivot Charter School
04.2022 - 01.2023
Sales Associate
Shiekh Shoes
10.2021 - 04.2022
No Degree - Sociology
Santa Rosa Junior College
High School Diploma -
North Bay Pivot Charter School
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