Alize Mitchell
Addison,US
Summary
Experienced Customer Service Representative with 1+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever
06.2023 - Current
- Skilled at successfully troubleshooting customer inquires resulting in 60% first call resolution rate.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Reduced call resolution time through efficient problem-solving and communication skills.
Package Handler
FedEX Ground
12.2022 - 04.2023
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Obtain, move, and sort products, materials, containers, and orders, using hand tools
- Move levers or controls that operate lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material
- Moving 100+ freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
- Applied effective time management techniques to meet tight deadlines.
Mailroom Clerk
CornerStone Staffing
09.2019 - 12.2022
- Use nondisciplinary tools and equipment: computer
- Inspect equipment and read order sheets to prepare for delivery to users
- Notify supervisors or mechanics of equipment malfunctions
- Complete forms in accordance with company procedures
- Provide technical support during software installation or configuration
- Responsible for organizing and distributing mail among departments
- Duties include receiving mail from postal worker, sorting mail by departments and distributing mail items to each department.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Distributed mail to approximately 1,000+ customers per shift.
Passenger Assistant/Customer Service
Prospect
03.2018 - 10.2019
- Development of skills or strategies for dealing with their problems
- Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance
- Provide information or refer individuals to public or private agencies or community services for assistance
- Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations
- Obey traffic laws and follow established traffic and transportation procedures
- Report vehicle defects, accidents, traffic violations, or damage to vehicles
- Provide passengers with assistance entering and exiting vehicles, and help them with any luggage
- Assist 30+ passengers, such as elderly or disabled individuals, on and off bus, ensure passengers seated properly, help carry baggage, and answer questions about bus schedules or routes.
Sales Representative
MetroPcs
01.2018 - 09.2019
- Full time sales representative
- Great Communication skills
- Seeking to use proven skills in communication to provide expert service
- Use nondisciplinary tools and equipment such as computer
- Complete forms in accordance with company procedures
- Maintain patient recall system
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Guide clients development of skills or strategies for dealing with their problems
- Sell 10+ materials, equipment, and other items from stock in retail settings
- Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals
- Measure effectiveness of marketing, advertising, and communications programs and strategies
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Cashier/Sales Representative
Kim's Convenience Store
07.2015 - 11.2017
- Inspect equipment and read order sheets to prepare for delivery to users
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Maintain records related to sales
- Schedule staff hours and assign duties for 6+ employees
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Count money and make bank deposits
- Answer questions regarding store and its merchandise
- Greet customers and ascertain what each customer wants or needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Linden Kildare
Linden, TX06.2016
Skills
- Professional customer service aptitude
- Communication and interpersonal skills
- Problem solving and troubleshooting
- Technical and computer skills
- Performance monitoring
- Brand Promotion
- Data Entry
- Call Center Customer Service
Assessments
- Attention to Detail
- Communication skills
- Customer Service
Timeline
Customer Service Representative
Foundever
06.2023 - Current
Package Handler
FedEX Ground
12.2022 - 04.2023
Mailroom Clerk
CornerStone Staffing
09.2019 - 12.2022
Passenger Assistant/Customer Service
Prospect
03.2018 - 10.2019
Sales Representative
MetroPcs
01.2018 - 09.2019
Cashier/Sales Representative
Kim's Convenience Store
07.2015 - 11.2017
High School Diploma -
Linden Kildare
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