Alize Mitchell
Addison,US
Summary
Experienced Customer Service Representative with 1+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever
Remote
06.2023 - Current
- Skilled at successfully troubleshooting customer inquires resulting in 60% first call resolution rate.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Reduced call resolution time through efficient problem-solving and communication skills.
Package Handler
FedEX Ground
Irving Tx
12.2022 - 04.2023
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Obtain, move, and sort products, materials, containers, and orders, using hand tools
- Move levers or controls that operate lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material
- Moving 100+ freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
- Applied effective time management techniques to meet tight deadlines.
Mailroom Clerk
CornerStone Staffing
Fort Worth Tx
09.2019 - 12.2022
- Use nondisciplinary tools and equipment: computer
- Inspect equipment and read order sheets to prepare for delivery to users
- Notify supervisors or mechanics of equipment malfunctions
- Complete forms in accordance with company procedures
- Provide technical support during software installation or configuration
- Responsible for organizing and distributing mail among departments
- Duties include receiving mail from postal worker, sorting mail by departments and distributing mail items to each department.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Distributed mail to approximately 1,000+ customers per shift.
Passenger Assistant/Customer Service
Prospect
Irving Tx
03.2018 - 10.2019
- Development of skills or strategies for dealing with their problems
- Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance
- Provide information or refer individuals to public or private agencies or community services for assistance
- Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations
- Obey traffic laws and follow established traffic and transportation procedures
- Report vehicle defects, accidents, traffic violations, or damage to vehicles
- Provide passengers with assistance entering and exiting vehicles, and help them with any luggage
- Assist 30+ passengers, such as elderly or disabled individuals, on and off bus, ensure passengers seated properly, help carry baggage, and answer questions about bus schedules or routes.
Sales Representative
MetroPcs
Mansfield Tx
01.2018 - 09.2019
- Full time sales representative
- Great Communication skills
- Seeking to use proven skills in communication to provide expert service
- Use nondisciplinary tools and equipment such as computer
- Complete forms in accordance with company procedures
- Maintain patient recall system
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Guide clients development of skills or strategies for dealing with their problems
- Sell 10+ materials, equipment, and other items from stock in retail settings
- Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals
- Measure effectiveness of marketing, advertising, and communications programs and strategies
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Cashier/Sales Representative
Kim's Convenience Store
Linden Tx
07.2015 - 11.2017
- Inspect equipment and read order sheets to prepare for delivery to users
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Maintain records related to sales
- Schedule staff hours and assign duties for 6+ employees
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Count money and make bank deposits
- Answer questions regarding store and its merchandise
- Greet customers and ascertain what each customer wants or needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Linden Kildare
Linden, TX06.2016
Skills
- Professional customer service aptitude
- Communication and interpersonal skills
- Problem solving and troubleshooting
- Technical and computer skills
- Performance monitoring
- Brand Promotion
- Data Entry
- Call Center Customer Service
Assessments
- Attention to Detail
- Communication skills
- Customer Service
Timeline
Customer Service Representative
Foundever
06.2023 - Current
Package Handler
FedEX Ground
12.2022 - 04.2023
Mailroom Clerk
CornerStone Staffing
09.2019 - 12.2022
Passenger Assistant/Customer Service
Prospect
03.2018 - 10.2019
Sales Representative
MetroPcs
01.2018 - 09.2019
Cashier/Sales Representative
Kim's Convenience Store
07.2015 - 11.2017
High School Diploma -
Linden Kildare