Alize Petty
Arlington
Summary
Versatile customer service and security expert with extensive experience in retail, logistics, and telecommunications. Skilled in customer issue resolution, claims management, and security enforcement through monitoring and access control. Proven track record of effective communication and problem-solving in challenging situations.
Overview
9
9
years of professional experience
Work History
Level III Security Officer
Signal 88
08.2024 - Current
- Enhanced safety through monitoring and patrolling assigned areas while enforcing company policies.
- Responded swiftly to alarms and emergencies in accordance with reporting procedures.
- Managed access control by verifying credentials and maintaining secure entry points.
- Compiled comprehensive incident reports detailing observations and security events.
- Supported employees and visitors with directions, escorts, and safety guidance.
- Coordinated efforts with law enforcement to promote a safe working environment.
- Maintained active security presence to deter potential threats and ensure compliance.
Technical Support Representative
Kelly Services
01.2022 - 08.2024
- Assisted policyholders with inquiries regarding health insurance coverage, benefits, claims, and eligibility.
- Guided members through enrollment, plan changes, billing questions, and claims resolution with accuracy and compliance.
- Handled high-volume inbound calls while maintaining professionalism, empathy, and HIPAA confidentiality standards.
- Resolved complex customer concerns by coordinating with claims processors, providers, and internal departments.
- Educated members on plan options, network providers, and preventative care benefits to improve customer understanding and satisfaction.
- Documented all customer interactions in company systems to ensure accurate records and timely follow-up.
- Consistently met or exceeded performance metrics for call resolution, accuracy, and customer satisfaction scores.
Technical Support Representative
Alorica
01.2021 - 01.2022
- Assisted customers with mobile phone activations, plan changes, device troubleshooting, and account inquiries.
- Provided technical support by diagnosing and resolving issues with smartphones, SIM cards, and service connectivity.
- Processed payments, billing adjustments, and service upgrades while maintaining accurate account records.
- Handled customer concerns with professionalism and efficiency, ensuring high satisfaction and retention.
- Guided customers through product features, promotions, and service options to match their needs with the best plans.
- Documented interactions in the customer management system to ensure accurate service history and follow-up.
- Collaborated with team members to meet performance goals in call resolution, sales, and customer satisfaction.
Customer Service Representative
Central Freight Lines
03.2019 - 01.2022
- Coordinated and scheduled customer freight pickups while ensuring accuracy and timely dispatch of shipments.
- Monitored and tracked freight movement using internal systems to provide real-time status updates to customers.
- Handled billing inquiries, generated invoices, and resolved discrepancies to maintain accurate account records.
- Assisted customers by phone and email with shipment requests, delivery times, and service-related concerns.
- Partnered with drivers, dispatchers, and operations teams to resolve delays, damaged freight issues, or special handling requests.
- Maintained detailed documentation of shipments, billing adjustments, and customer communications in compliance with company procedures.
- Consistently delivered professional service in a fast-paced environment, strengthening customer relationships and supporting operational efficiency.
Customer Service Representative
Five Below
06.2016 - 09.2019
- Delivered exceptional customer service by greeting shoppers, answering questions, and providing product knowledge to enhance the shopping experience.
- Assisted customers with transactions, returns, and exchanges while ensuring accuracy in cash handling and POS operations.
- Maintained store appearance by organizing merchandise, restocking shelves, and ensuring displays were visually appealing.
- Resolved customer concerns with professionalism, patience, and efficiency, contributing to a positive store atmosphere.
- Supported team goals by assisting with inventory, price changes, and promotional setups.
- Consistently met performance expectations in a fast-paced, high-volume retail environment.
Education
Associate of Applied Science -
McLennan Community College
Waco, TX05.2025
Skills
- Conflict management strategies
- Incident reporting skills
- Call center experience
- Proficient in Excel
- Team development initiatives
- Relationship cultivation
- Security guard certification
- Outstanding customer service
- Dispatch functions
Timeline
Level III Security Officer
Signal 88
08.2024 - Current
Technical Support Representative
Kelly Services
01.2022 - 08.2024
Technical Support Representative
Alorica
01.2021 - 01.2022
Customer Service Representative
Central Freight Lines
03.2019 - 01.2022
Customer Service Representative
Five Below
06.2016 - 09.2019
Associate of Applied Science -
McLennan Community College
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