Alize Thomas
Newark,NJ
Summary
Find a position that helps me learn and develop new skills Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Sodexo Call Center Representative
Sarah Lambert
01.2014 - 08.2017
- Answer calls at Call Center to help elderly people with-their food orders
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Deliver tray to patients and help them set up their meals
- Assist people with communication problems.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
Mental Health Technician / KidsPeace
Briget
03.2015 - 10.2018
- Typical duties of a mental health technician includes me-coordinating mental health care services, assisting in patient assessment, monitoring and documenting care, escorting patients and identifying the personal needs of patients
- Basic food preparation: preparing meals, shopping housekeeping, laundry and other errands
- Assisting with personal care: bathing and dressing
- General healthcare: appointment reminders and administering medicine
- Transportation: driving to and from activities, running-errands
- Health monitoring: following a care plan and noticing any-changes in the individual health.
Call Center Agent
United HealthCare Insurance
06.2018 - 09.2022
- Answering calls to help elderly people with their health-insurance needs
- Respectfully handling members and or clients request in a-timely manner
- Accurately verifying members demographic, health-insurance information in an expedient manner while providing excellent customer service, compassion and kindness
- Thoroughly answering questions the members may have-concerning his or her bill and insurance coverage
- Referring billing questions to the appropriate parties as needed
- Collecting check or card payments and issuing confirmation or reference numbers to confirm-payment
- Adhering to all established policies and procedures completing other duties as directed.
Front Desk representative
Greater Valley YMCA
09.2018 - 09.2023
- Answering phone calls
- Creating memberships
- Accurately verifying members demographics
- Providing excellent customer service to members coming in
- Answering any questions members may have concerning their memberships etc
- IHOP - Host
- Greeted guests
- Collected menus
- Seated guests
- Took orders
- Collected payments
- Cleaned off tables
- Packed food for uber eats
Education
High School -
Louis E Dieruff High School
Allentown, PA06.2017
Associates - Specialized Business - Business Administration
McCann School of Business and Technology
Allentown, PASkills
- Good social skills with others
- Eager to learn new skills
- Multi-tasking skills
- Hardworking
- Problem solving
- Good communication skills
- Good time management skills
- Works well under pressure
Timeline
Front Desk representative
Greater Valley YMCA
09.2018 - 09.2023
Call Center Agent
United HealthCare Insurance
06.2018 - 09.2022
Mental Health Technician / KidsPeace
Briget
03.2015 - 10.2018
Sodexo Call Center Representative
Sarah Lambert
01.2014 - 08.2017
High School -
Louis E Dieruff High School
Associates - Specialized Business - Business Administration
McCann School of Business and Technology