Alize Williams
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sitel
03.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Secured confidential patient information from unauthorized access.
- Schedule appointments
- Handle questions and concerns regarding customer needs
- Make outbound calls to customer regarding account changes
- Participate in coaching sessions to improve performance
- Document all member interactions via management software
Customer Service Cashier
Zaxby's
01.2018 - 07.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Associate of Arts - Graphic Design
Fullsail University
Winter Park, FL08.2020
Skills
- Call Management
- Report Generation
- Complaint Resolution
- Information Security
- Paperwork Processing
- Data Collection
- Data Entry
- Appointment Scheduling
- Scheduling
- Technical Support
- Multi-Line Phone Talent
- Clerical Support
Timeline
Customer Service Representative
Sitel
03.2022 - 10.2023
Customer Service Cashier
Zaxby's
01.2018 - 07.2020
Associate of Arts - Graphic Design
Fullsail University