Alizeyah Alston-Serrano
Evans,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Brakes 4 Less
04.2025 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Organized, maintained and updated information in computer databases.
- Ordered car parts depending on the vehicles year ,make and model.
Assembler
MAU Workplace Solutions
02.2025 - 04.2025
- Carefully followed detailed instructions and blueprints to assemble products with a high level of accuracy.
- Identified and resolved assembly issues to maintain production quality standards.
- Collaborated with team members to coordinate assembly tasks and maintain workflow.
- Communicated clearly and professionally with customers via phone, chat, and email, providing excellent customer support and ensuring satisfaction.
- Conducted quality checks on completed products to ensure compliance with company standards.
- Managed assembly tasks efficiently to meet production deadlines while maintaining quality standards.
- Used specialized tools and machines for product assembly and maintenance.
- Adapted to changing production schedules and tasks to meet the demands of the team and business.
Prepared Food Associate
Sam's Club
04.2023 - 05.2024
- Skillfully prepared and assembled a variety of food items according to company recipes and strict safety standards, ensuring consistently high quality and customer satisfaction.
- Ensured an organized food preparation area, enhancing kitchen safety and efficiency by implementing streamlined cleaning processes.
- Assisted customers with food-related inquiries and provided excellent service.
- Managed the storage, labeling, and rotation, significantly reducing spoilage and ensuring optimal freshness for customer satisfaction.
- Skillfully managed a variety of kitchen equipment, enhancing overall productivity and ensuring a safe cooking environment.
- Followed all health, safety, and sanitation guidelines.
- Worked in a fast-paced environment while maintaining quality and accuracy.
- Coordinated and processed an average of 50+ phone orders weekly, ensuring timely pickups and enhancing customer satisfaction with efficient service.
- Addressed customer complaints and needs over the phone, enhancing satisfaction rates and fostering strong client relationships.
Food Service Worker
AAFES exchange
08.2024 - 02.2025
- Quickly prepared and assembled over 100 sandwiches daily while delivering exceptional customer service, ensuring military personnel and base visitors had a delightful dining experience.
- Operated cash register, processed payments, and handled customer transactions accurately.
- Maintained cleanliness and sanitation of food preparation and dining areas.
- Ensured proper food storage, labeling, and rotation to maintain freshness and quality.
- Diligently upheld health, safety, and sanitation protocols in accordance with military base regulations, fostering a secure environment and contributing to the overall safety of the team.
- Worked efficiently in a fast-paced environment while maintaining accuracy and quality.
Education
High School Diploma -
KIPP Gaston College Preparatory
Gaston, NC01.2022
Skills
- Food Preparation
- Customer Engagement
- Team Collaboration
- Food Safety Standards
- Time management Cleaning and Sanitizing
- Cash handling Payment Processing
- Product knowledge
- Communication skills
- Conflict Resolution
- Phone Etiquette
- Verbal communication skills
- Quality Control
- Attention to Detail
- Google Workplace skills
- Time Management
- Work Ethic and Dependability
- Adaptability
- Technical Proficiency
- Problem-Solving
- Customer service
- Computer skills
Timeline
Customer Service Representative
Brakes 4 Less
04.2025 - Current
Assembler
MAU Workplace Solutions
02.2025 - 04.2025
Food Service Worker
AAFES exchange
08.2024 - 02.2025
Prepared Food Associate
Sam's Club
04.2023 - 05.2024
High School Diploma -
KIPP Gaston College Preparatory
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