ALIZIA MBEMBA
Auburn,WA
Summary
Dedicated professional with a passion for making a positive impact in a dynamic work environment. Eager to learn, grow, and collaborate with colleagues to achieve common goals. Committed to delivering high-quality results and exceeding expectations. Seeking a part-time position to further develop abilities and contribute meaningfully to team success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Cashier
Walgreens
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
High school or equivalent - ADV ALG, LAN ART, BIOLOGY, PSYCHOLOGY, HEALTH, ASL
Auburn Riverside High School
Auburn, WACertificate - IRC Summer Internship
International Rescue Committee
Auburn, WA08.2022
Skills
- Microsoft 365
- Google Workspace
- Research
- Social media
- Content creation
Certification
Completion certificate
LNGG
Fluent Lingala
Fluent Portuguese
Fluent Spanish
Fluent French
Fluent English
Awards
National Honor Society, Academic All-Star Award, Perfect Attendance Award
CUST
- Positive attitude and eager to learn
- Adaptable and able to handle multiple tasks and responsibilities
- Excellent teamwork and collaboration skills
- Strong work ethic and commitment to meeting deadlines
Timeline
Customer Service Associate
Walgreens
05.2024 - Current
Cashier
Walgreens
05.2024 - Current
High school or equivalent - ADV ALG, LAN ART, BIOLOGY, PSYCHOLOGY, HEALTH, ASL
Auburn Riverside High School
Certificate - IRC Summer Internship
International Rescue Committee
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