Aljendra Clark
Visalia,CA
Summary
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specializes in strategic sales planning, customer relationship management, and market analysis. Excels in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
18
18
years of professional experience
Work History
Sales Manager
Ashley Furniture Homestore
Visalia
10.2025 - Current
- Greeted customers and identified needs in retail sales environment.
- Presented product features and service options on sales floor.
- Processed transactions and handled returns using point-of-sale systems.
- Led furniture showroom sales team and daily floor operations.
- Trained associates on product features, customer needs, and closing techniques.
- Resolved customer concerns and supported post-sale service issues.
- Monitored sales paperwork, financing forms, and order accuracy.
- Collaborated with delivery staff to schedule furniture drop-offs and installations.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Organized special events such as open houses and trunk shows in order to drive additional revenue.
- Maintained accurate records of all sales transactions and inventory levels.
- Conducted regular sales meetings with team members to review performance and set targets.
- Developed strategies to maximize store profits and increase market share.
- Monitored customer service standards and provided feedback to staff accordingly.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Created weekly reports tracking progress against goals and objectives.
- Assigned daily responsibilities to ensure efficient workflow. to staff members according to their skillset and abilities.
- Analyzed sales data to identify trends, areas of improvement, and opportunities for growth.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
- Upsold customers on protection plans, warranties and coordinating products.
- Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
- Helped customers increase purchasing power through store financing options.
Salesperson
Ashley Furniture Homestore
Visalia
06.2021 - 10.2025
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Assisted customers on furniture sales floor with product selection and style matching.
- Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
- Handled customer questions, concerns, and service requests with professional communication.
- Discussed financing options, pricing and current promotional offers.
- Helped customers increase purchasing power through store financing options.
- Explained upholstery, wood finishes, and care instructions for showroom merchandise.
- Explained warranties and maintenance requirements for products purchased by customers.
- Processed sales orders, special requests, and delivery paperwork using retail systems.
- Answered incoming calls from customers inquiring about product availability, pricing and delivery options.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Asked open-ended questions to understand customer needs and style.
- Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges.
- Calculated pricing quickly and deducted discounts for current sales promotions.
- Maintained cleanliness of the showroom by dusting and polishing furniture items.
- Provided support in other areas within the store during busy periods.
- Followed up with customers via phone to answer questions.
Store Sales Manager
Acceptance Now
Visalia, California
03.2014 - 06.2021
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Resolved customer concerns with clear communication and professionalism.
- Greeted customers and identified needs in retail sales environment.
- Followed employer sales procedures and customer service standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Supported team members during busy shifts and store promotions.
- Recorded sales activity and updated customer information accurately.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Tax Professional
Jackson Hewitt
Hanford, California
12.2008 - 04.2013
- Prepared accurate federal, state, and local returns using Jackson Hewitt tax software.
- Interviewed clients to gather tax documents and clarify filing details.
- Reviewed prior returns and supporting records for missing information.
- Explained tax laws, credits, and deductions in simple client language.
- Assisted clients with refund options, payment plans, and e-filing steps.
- Developed relationships with clients by providing excellent customer service throughout the entire process.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Provided tax advice to clients based on their individual financial situation.
- Filed completed returns and organized confidential tax documents.
- Maintained records of previous year's filings for comparison purposes during current year preparation efforts.
- Reviewed prior years' returns for errors that may require amending or refiling.
- Gathered necessary documentation from clients in order to accurately prepare returns.
- Supported appointment scheduling and front desk client service.
Education
Corcoran High
Corcoran, CASkills
- Retail sales management
- Sales processes
- Sales reporting
- Financing transactions
- Order management
- Customer relationship management
- Store operations
- Employee training
- Team leadership
- Problem solving
- Conflict resolution
- Effective communication
- Positive and upbeat
Timeline
Sales Manager
Ashley Furniture Homestore
10.2025 - Current
Salesperson
Ashley Furniture Homestore
06.2021 - 10.2025
Store Sales Manager
Acceptance Now
03.2014 - 06.2021
Tax Professional
Jackson Hewitt
12.2008 - 04.2013
Corcoran High