Alexander Joseph
Aventura,FL
Summary
Enthusiastic customer service representative adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
Overview
10
10
years of professional experience
Work History
Marketing Coordinator
Empower U, Inc
Miami, FL
12.2020 - Current
- Organized logistics for marketing and proposal strategy meetings
- Review creative materials and advertising, copy and edit scripts, audio and video tapes, and other promotional material for adherence to specifications and brand guidelines
- Brainstorm ideas to support venue operations, events, promotions
- Work with interdepartmental heads/staff to understand their marketing needs and discuss topics such as contracts, selection of advertising media, or product to be advertised
- Created pitches, proposals, brochures, and other bespoke marketing documents
- Identify, manage & execute internal & external media plans and marketing initiatives for all events
- Run social media accounts (Facebook & Instagram) and return messages to inquiries
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
Intake Specialist
Empower U, Inc
Miami, FL
10.2020 - Current
- Educate and share experiences that encourage clients to make safe and healthy choices
- Work collaboratively with primary care and case management staff to identify newly diagnosed clients who can benefit from support services, by offering hope and living proof that living with chronic illness is possible
- Conduct client intake applications and renewal for financial and medical eligibility
- Ensure assigned clients maintain enrollment in medication services and participate in on-going education and support programs
- Assist in the coordination of medical appointments, enter data into Provide Enterprise & Greenway
- EHR system, conduct follow up with clients, and provide retention and adherence counseling
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Interactive Monitoring Specialist
SIG Systems, Inc
Cooper City, FL
11.2019 - 10.2020
- Perform system component maintenance checks
- Coordinate with law enforcement as needed
- Operate remote cameras that utilize CCTV to record and monitor interior and exterior activities on multiple sites
- Maintain thorough understanding of operations center equipment and software
- Attend staff meetings, training's and seminars
- Maintain neat and detailed notes for any referencing needs
- Maintain ability to quickly identify patterns and abnormalities
- Saved $100,000 by implementing cost-saving initiatives that addressed long-standing problems
Armed Medical Delivery Guard
Sharp Professional Consultants/ Liberty Health Sciences
04.2018 - 11.2019
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
- Coordinate delivery of large projects with various destinations/locations
- Monitored stock present in inventory and communicated with customers in professional manner
- Maintained complete records regarding invoices, production shipped, and special instructions regarding shipments
- Regularly and responsibly handled customer service complaints and resolved them with complete customer satisfaction
- Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures
Emergency Dispatcher/Luxury Retail Security Officer
SECURITY INDUSTRY SPECIALISTS INC
Miami, FL
11.2014 - 03.2018
- Execute security services as outlined in site-specific Post orders and directed by Management
- Identify risks, conduct reviews and recommend corrective action as needed
- Facilitate and coordinate security and emergency preparedness procedures
- Ensure that all forms of communication (i.e email, phone conversation etc.) are handled in courteous and professional manner
- Receive, log and answer questions with most accurate information about inquiries or incidents coming from all forms of communication (i.e incoming/outgoing phone calls, instant messages, 2-way radio etc.)
- Gather follow-up information for incidents or inquiries and present to applicable parties
- Assist with on-the-job training making sure new personnel are well equipped for the job at hand.
Customer Service Representative
TURBO TAX
01.2014 - 06.2014
- Prepared complete and accurate work including properly notating accounts as needed
- Offer incentives when applicable
- Investigate, document and retrieve information based on the individual
- Greet courteously, empathize, and probe seeking the best solution using the tools provided
- Maintain an assured but lighthearted attitude under pressure.
Education
Bachelor's degree - Graphic Design
Full Sail University
Winter Park, FL11.2024
DIPLOMA -
Miami Carol City Senior High School
Miami Gardens, FL06.2013
Skills
- Professional Confidentiality
- Upselling
- Customer Service
- Time management
- Communication skills
- Project Management
- Documentation review
- Marketing
- Photography
- Insurance verification
- Media Planning
- Adobe InDesign
- Adobe Photoshop
- Adobe Illustrator
- Knowledge of popular social media platforms, features, and functions
- Development in any professional field
- Mac OS
- Microsoft Windows
- IOS
- Android
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Marketing Coordinator
Empower U, Inc
12.2020 - Current
Intake Specialist
Empower U, Inc
10.2020 - Current
Interactive Monitoring Specialist
SIG Systems, Inc
11.2019 - 10.2020
Armed Medical Delivery Guard
Sharp Professional Consultants/ Liberty Health Sciences
04.2018 - 11.2019
Emergency Dispatcher/Luxury Retail Security Officer
SECURITY INDUSTRY SPECIALISTS INC
11.2014 - 03.2018
Customer Service Representative
TURBO TAX
01.2014 - 06.2014
Bachelor's degree - Graphic Design
Full Sail University
DIPLOMA -
Miami Carol City Senior High School
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