Alka Badhan
Sacramento,CA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
Work History
Fiscal Assistant
Alta California Regional Center
Sacramento, CA
05.2023 - Current
- Provide accounting and processing support for Purchase of Services claims so that Service Providers are paid timely and accurately for authorized services provided to Clients.
- Process Purchase of Service (POS) invoices, authorizations, and payments in a timely and accurate manner.
- Enter financial transactions into the company's accounting system with accuracy and attention to detail.
- Research discrepancies between vendor invoices and purchase orders, resolving issues as needed.
- Enter all management-approved credit memos, voided checks, and adjustments into the UFS.
- Perform advanced accounting functions and provide clerical and administrative support.
Administrative Assistant
Alta California Regional Center
Sacramento, CA
01.2023 - 05.2024
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Managed daily customer inquiries via email and phone, resulting in effective business correspondence.
- Created, updated, and tracked project plans to ensure all tasks were completed on time.
Broker Sales Support Associate
Centene
Natomas, CA
07.2022 - 10.2022
- Answered customer inquiries regarding products, pricing, and availability.
- Scheduled meetings between sales representatives and potential clients.
- Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Customer Service Representative
Magellan Health
Rancho Cordova, CA
10.2021 - 03.2022
- Actively listened and probed callers in a professionally and timely manner to determine purpose of a call.
- Researched and communicated information regarding member eligibility, benefits, claim status, and authorization inquiries to Medi-Cal members and providers while maintaining confidentiality.
- Comprehensively assembled and entered patient information into appropriate delivery system to initiate the EAP, Care and Utilization management programs.
- Assisted in the mentoring and training of new staff.
Education
Data Analytics Certification
University of California - Davis
Davis, CA11.2022
Associate - Business Administration, Science
Cosumnes River College
Sacramento, CA12.2020
High School Diploma -
Laguna Creek High School
Elk Grove, CA05.2016
Skills
- Analysis Skills
- Administrative Support
- Accounting Assistant
- Customer Service
- Organizational Skills
- Complex Problem Solver
- Communication and Interpersonal Skills
- Microsoft Office
Timeline
Fiscal Assistant
Alta California Regional Center
05.2023 - Current
Administrative Assistant
Alta California Regional Center
01.2023 - 05.2024
Broker Sales Support Associate
Centene
07.2022 - 10.2022
Customer Service Representative
Magellan Health
10.2021 - 03.2022
Data Analytics Certification
University of California - Davis
Associate - Business Administration, Science
Cosumnes River College
High School Diploma -
Laguna Creek High School
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