Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alka Goodwin

Grand Prairie

Summary

Experienced with technical support and system troubleshooting. Utilizes effective communication and problem-solving skills to ensure smooth operations. Knowledge of maintaining collaborative team environments and adapting to evolving requirements.

Overview

2
2
years of professional experience

Work History

Technical Assistant

Mainstreet Inc.
11.2024 - Current
  • Assisted in troubleshooting technical issues, ensuring prompt resolution and minimal disruption.
  • Managed inventory of technical supplies, ensuring availability for daily operations and project needs.
  • Gathered, organized and distributed technical documentation.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Installed technical hardware and software in deskside support environment.
  • Updated supervisor on status of projects.
  • Conducted routine system checks to maintain operational efficiency and identify potential improvements.
  • Collaborated with IT staff to implement software updates, enhancing overall system performance.

Cashier

Dollar General
11.2023 - 04.2024
  • Assisted customers with inquiries and product selections, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure efficient operations.
  • Handled cash and credit payments, ensuring proper change and receipts for customers.
  • Collaborated with team members to manage high-volume periods during peak hours effectively.


Education

Associate of Science -

Mountain View College
Dallas, TX
01-2026

Skills

  • Technical guidance
  • Documentation and reporting
  • Equipment calibration
  • Safety protocols

Timeline

Technical Assistant

Mainstreet Inc.
11.2024 - Current

Cashier

Dollar General
11.2023 - 04.2024

Associate of Science -

Mountain View College

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