ALKA SHARMA
Plano,TX
Summary
Experienced Agile Project Manager with a strong track record of leading successful projects and teams. Skilled in bilingual project reporting, program management, and Quality Assurance within Agile. Proficient in technical support, issue resolution, and maximizing customer satisfaction. Proven Scrum Master with Adobe Workfront experience. Results-driven professional with 6+ years of Agile management, known for efficiency and detail-oriented project completion. Highly motivated, adaptable, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
3
3
Certificate
Work History
Senior Manager
Virtusa
Southborough, MA
11.2022 - Current
- Guiding the CX team by providing clear direction, setting performance goals, and delegating responsibilities while continuously monitoring their performance.
- Leveraging insights from market research surveys to craft effective lead-generation campaigns and drive organizational expansion.
- Ensuring timely and budget-friendly execution of projects through seamless collaboration with internal departments.
- Responsible for producing comprehensive weekly progress reports on project advancements for senior management's review.
- To optimize operational efficiency, pioneering implementing cutting-edge technologies, such as project management tools.
- Close Collaboration with cross-functional team members to develop and execute strategic development plans
- Playing a pivotal role in nurturing alliances and boosting revenue in coordination with the alliance team.
- Conduct regular status meetings with internal teams and client partners to track project milestones and ensure alignment with established objectives.
- Responsible for maintaining and organizing team's internal collateral repository for quick and efficient access to essential resources
- Collaboration with the marketing team to design and execute tailored marketing campaigns for clients based on their specific goals and requirements
- Driving process optimization and efficiency improvements through the development of new templates, resulting in more comprehensive discovery phases, reduced time, and decreased errors.
- Facilitating daily standup meetings to review progress, identify blockers, and discuss solutions.
- Conducting regular stakeholder meetings to keep them updated on project progress and issues that may arise.
- Regularly assessing workloads and delegating tasks to team members to ensure timely and budget-friendly project execution through seamless collaboration with internal departments.
Workfront Implementation Specialist
Kncting Solutions
Virginia Beach, VA
09.2021 - 11.2022
- Focused solutions on industry-specific workflow, client base, and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Delivered exceptionally high-level professionalism and support to each client, upholding the company's commitment to service.
- Identified discrepancies to devise and initiate cost-effective solutions
- Conducted requirements gathering sessions for implementation/optimization of the Workfront system.
- Contributed to an as-is analysis of client SaaS tool instance and provided a well-documented set of process improvement recommendations.
- Analyzed existing business workflows to create well-defined requirements guidelines for implementation within the SaaS tool.
Project Coordinator
Kncting Solutions
Virginia Beach, VA
11.2019 - 09.2021
- Developed and implemented project plans, establishing timelines and ensuring deadline adherence.
- Conducted regular reviews of project documentation, communicating results to relevant personnel.
- Liaised with clients to identify and define project requirements, ensuring client needs were met throughout the project.
- Supervised multiple projects from start to delivery, prioritizing needs and delegating assignments.
- Tracked hours and expenses to maintain projects within budgetary parameters.
- Coordinated presentations for customers and project members to detail scope, progress, and results.
- Utilized TFS, MTM, and Excel for project plan, work hours, budget, and expenditure monitoring.
- Managed project schedules, resources, equipment, and information coordination.
- Created and maintained comprehensive project documentation, plans, and reports.
- Addressed issues and obstacles that arise during the project, collaborating with team members to find solutions.
PM/Scrum Master/Business Analyst
MI-Softech
Washington, DC
08.2018 - 11.2019
- Met project deadlines without compromising build quality or workplace safety.
- Developed and initiated projects, managing costs and monitoring performance.
- Successfully led the transition of the entire software team from waterfall to Agile methodologies.
- Improved documentation processes for features, best practices, limitations, and tips/tricks.
- Collaborated with Product Managers to develop training material for customers to understand new implementations and features better.
- Assisted clients in transitioning from a test environment to a production environment, working closely with the development team.
- Problem-solved and analyzed configurations to gather requirements for new development projects.
- Built test conditions and test cases to support project requirements.
- Accelerated progress by continually reviewing performance, budgets, and project timelines.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Ensured clear communication through precise technical writing to document and inform critical processes.
Lead Quality Assurance Analyst
MI SOFTECH
Washington, DC
08.2016 - 08.2018
- Fixed identified issues to improve workflows.
- Created and achieved product quality objectives while meeting specifications.
- Analyzed and tested different builds to identify, trace, and help resolve bugs.
- Validated cross-channel strategy for the automobile industry in testing and marketing the product.
- Automated the validation of opportunities to drive growth.
- Utilized customer data platform (CDP) and data-driven test automation via Selenium automation models to increase customer base and revenue through acquisition.
- Automated the Ngine platform to validate sales, growth, and revenue opportunities.
- Streamlined the complete test management process, including test plan, test scenarios, test scripts, and reporting.
- Managed a complete defect management platform between clients and internal stakeholders of the product.
- Performed Regression Testing for every modification made in the application and new builds using Selenium Web Driver.
- Proactively involved in preparing test cases for the enhanced application and exhibited excellence while performing application testing during Unit and Integration testing.
Business Relationship Manager
Fullerton India Credit Company Ltd
Faridabad, Haryana
07.2009 - 06.2012
- Conducted regular meetings with the team to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Achieved the highest sales productivity countrywide for three consecutive months.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assisted customers in completing applications for loans
- Maintained accurate records of all customer interactions using the bank's database system.
- Awarded Sales Champion in 2007 for increasing ICICI Bank's countrywide revenue by 160MM
- Trained new staff members on product features, benefits, pricing structures.
Education
M.COM - Accounts
Agra University
B.Com - Accounts And Law
Delhi University
Skills
- Project Organization
- Cross-Functional Collaboration & Communication
- Sales Strategies and Planning
- Documentation and Reporting
- Resource Allocation & Operations Planning
- SDLC & STLC Expertise
- Risk Identification & Process Improvement
- Adobe Workfront & Wrike
- Defect Management & Testing Types
- Core Java, MySQL
- MS Office (Excel, Word, Outlook)
- Selenium, Selenium IDE, TestNG
Timeline
Senior Manager
Virtusa
11.2022 - Current
Workfront Implementation Specialist
Kncting Solutions
09.2021 - 11.2022
Project Coordinator
Kncting Solutions
11.2019 - 09.2021
PM/Scrum Master/Business Analyst
MI-Softech
08.2018 - 11.2019
Lead Quality Assurance Analyst
MI SOFTECH
08.2016 - 08.2018
Business Relationship Manager
Fullerton India Credit Company Ltd
07.2009 - 06.2012
M.COM - Accounts
Agra University
B.Com - Accounts And Law
Delhi University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Adobe Certified Professional - Adobe Workfront Project Manager
- Certification of PMP (Project Management Professional) 35 Contact Hours from PMI (Project Management Institute)
- Certification of Software Testing from InMNC ITSoftware
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteHybridRemoteImportant To Me
Work-life balanceWork from home optionPersonal development programsCareer advancementCompany CultureFlexible work hoursLanguages
- English
- Hindi