Alkarmia Malik
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
Work History
Collection Account Manager
PSCU
09.2023 - Current
- Collaborated with the sales team to establish credit limits for new customers, reducing financial risk.
- Managed a portfolio of accounts, ensuring timely payments and minimizing losses due to bad debts.
- Ensuring encounter forms are completed
- Worked closely with other departments to resolve billing discrepancies, improving interdepartmental communication and collaboration.
- Boosted cash flow by diligently following up on overdue invoices and negotiating payment terms with clients.
- Entering no-show information
Medical Billing-Coding/Cardiac
Baptist Medical Center South
10.2021 - 09.2023
- Upheld strict confidentiality standards by consistently adhering to HIPAA regulations and safeguarding sensitive patient information.
- Collaborated effectively across departments to facilitate prompt payment collection from both patients and insurers alike.
- Verifying and updating demographics and insurance information
- Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
- Facilitated smooth billing operations through effective coordination with insurance companies, addressing inquiries and resolving issues as needed.
Medical Assistant
Baptist Medical Center South
06.2020 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduling, canceling, re-scheduling patient's appointments and/or consults
- Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Monitoring the Electronic Wait List
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Preparing for clinic visits
- Performed medical records management, including filing, organizing and scanning documents.
- Monitoring both inpatient and outpatient appointments for areas of responsibility
- Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
- Documented vital signs and health history for patients in clinic and hospital environments.
- Other duties as assigned in support of Covid-19 operations for example entrance screening duties
Claims Specialist
VXI Global
04.2017 - 06.2020
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Verifying and updating demographics and insurance information
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Followed up with customers on unresolved issues.
Education
Associate of Science - Nursing Candidate
Troy University
Troy, ALHigh School Diploma -
George Washington Carver High School
Montgomery Alabama05.2013
Skills
- Debt Negotiation
- Skip Tracing
- Portfolio Management
- Legal Compliance
- Scanning software
- Patient Care/ Information
- Patient Scheduling
- HIPAA Compliance
- Medical terminology knowledge
Timeline
Collection Account Manager
PSCU
09.2023 - Current
Medical Billing-Coding/Cardiac
Baptist Medical Center South
10.2021 - 09.2023
Medical Assistant
Baptist Medical Center South
06.2020 - 10.2022
Claims Specialist
VXI Global
04.2017 - 06.2020
Associate of Science - Nursing Candidate
Troy University
High School Diploma -
George Washington Carver High School