Alker Alonso De La Sierra
San Antonio,TX
Summary
Creative and resourceful professional, capable of interpreting and executing complex instructions with precision. Focused on consistently delivering high-quality outcomes across various responsibilities. Adaptable and ready to take on new challenges with efficiency while consistently bringing value to any project or task undertaken. Always willing to learn and improve.
Overview
6
6
years of professional experience
Work History
Window Tint/PPF Installer
Clear Bra Fresno
03.2024 - 07.2024
- Installed paint protection film (PPF) and window tint on a variety of vehicles, ensuring high-quality application.
- Cleaned and prepared vehicle surfaces, removing contaminants to guarantee optimal film adhesion and finish.
- Measured and precisely cut PPF and window tint to match vehicle specifications, ensuring a perfect fit and professional result using a software called Core.
- Performed paint correction by polishing and buffing scratched surfaces, restoring vehicle paint to a smooth and flawless finish.
- Maintained a clean and organized work environment, ensuring all tools and materials were properly stored and ready for use.
- Interacted with customers to assess their needs, provide recommendations, and ensure satisfaction with final results.
- Applied ceramic coatings to enhance vehicle surface protection and improve durability against environmental damage.
Food and Consumables
Walmart
10.2023 - 02.2024
- Restocked refrigerators and freezers, ensuring products were properly organized and shelves were fully stocked.
- Unloaded delivery trucks, checked inventory accuracy, and efficiently replenished dairy and frozen sections.
- Assisted customers and delivery drivers in locating specific products, providing excellent service and ensuring satisfaction.
- Cleaned and maintained workspaces, refrigerators, and freezers to meet safety and sanitation standards.
- Updated product prices and strategically displayed discounted items to improve visibility and drive sales.
- Collaborated with team members to ensure smooth store operations and timely restocking during peak hours.
Customer Support Technician
TATA Consultancy Services
08.2018 - 01.2019
- Provided technical support to Petco stores in the US and Puerto Rico, troubleshooting password issues, printer malfunctions, computer-related problems, etc.
- Guided store staff through step-by-step instructions to resolve technical issues, ensuring clear and precise communication over the phone.
- Identified and implemented alternative solutions when initial troubleshooting steps did not resolve the problem.
- Maintained detailed records of support cases, ensuring all issues were properly documented and followed up as needed.
- Demonstrated patience and excellent problem-solving skills to help clients efficiently resolve technical challenges.
- Collaborated with team members and supervisors to escalate complex issues and ensure timely resolutions.
Education
Associate of Business Development & Marketing -
Universidad Tecnológica De Querétaro
Querétaro, México09.2023
Skills
Problem Solving
Data and Feedback Analysis
Task Prioritization
Marketing
Attention to Detail
Bilingual (English and Spanish)
Time Management
Team Collaborator
Multitasking Under Pressure
Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Window Tint/PPF Installer
Clear Bra Fresno
03.2024 - 07.2024
Food and Consumables
Walmart
10.2023 - 02.2024
Customer Support Technician
TATA Consultancy Services
08.2018 - 01.2019
Associate of Business Development & Marketing -
Universidad Tecnológica De Querétaro
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