Alketa Allpici
Clark,NJ
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction. Expert in conflict resolution and sales strategy development, achieving significant improvements in financial accuracy and market positioning. Skilled in staff training and performance monitoring, adept at driving revenue growth and fostering positive customer relationships.
Overview
15
15
years of professional experience
Work History
Business Management Specialist
QTU- Albania
03.2006 - 04.2012
- Partnered with executive leadership on strategic planning initiatives, aligning departmental goals with overarching organizational objectives.
- Analyzed and reported on area data and performance metrics.
- Designed customized business solutions for clients and services to meet their unique needs and facilitate long-term relationships.
- Enhanced company revenue through strategic market analysis and innovative product development initiatives.
- Increased customer satisfaction rates by improving service quality through staff training programs and process improvements.
Shift Leader, Manager
Dunkin' Donuts
05.2013 - 06.2015
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Exercised composure under pressure and in escalated customer service scenarios.
Supervisor
CVS Pharmacy
09.2015 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Manager, Sales and Customer Support
Brooklyn Pizza
11.2018 - 10.2020
- Sales Management: Developing strategies to boost sales, analyzing sales data, and working on promotional campaigns
- Monitor sales performance, analyze trends, and adjust strategies as needed.
- Plan and execute promotions, special events, and marketing campaigns to attract and retain customers.
- Customer Support: Addressing customer inquiries and complaints, ensuring a high level of customer satisfaction, and handling feedback to improve services.
- Staff Coordination: Managing and training staff to ensure they meet customer service standards.
Education
High School Diploma -
Lushnje High School
Lushnje- AlbaniaSkills
- Team Leadership: Proven ability to lead, motivate, and manage a sales team to achieve targets
- Staff Training: Skilled in training and developing staff to enhance performance and customer service
- Performance Monitoring: Experience in setting performance metrics, monitoring progress, and conducting evaluations
- Conflict Resolution: Effective at resolving conflicts and addressing issues to maintain a positive work environment
- Project Management: Competence in managing projects from inception to completion, ensuring deadlines and goals are met
- Customer Service Excellence: Commitment to delivering outstanding customer service and handling inquiries and complaints effectively
- Problem-Solving: Strong problem-solving skills to address and resolve customer issues promptly
- Feedback Analysis: Ability to analyze customer feedback and implement improvements based on insights
- Sales Strategy Development: Expertise in creating and implementing strategies to drive revenue growth
- Market Analysis: Ability to analyze market trends and customer needs to develop targeted sales initiatives
Timeline
Manager, Sales and Customer Support
Brooklyn Pizza
11.2018 - 10.2020
Supervisor
CVS Pharmacy
09.2015 - 10.2018
Shift Leader, Manager
Dunkin' Donuts
05.2013 - 06.2015
Business Management Specialist
QTU- Albania
03.2006 - 04.2012
High School Diploma -
Lushnje High School