Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Alketa Fusha

Phoenix,AZ

Summary

Am focused and reliable. Very familiar with billing and able to independently manage high work volumes. I can manage bookkeeping, correspondence and customer relations with excellent multitasking abilities. Good Microsoft user

Enthusiastic [Job Title] motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.

Knowledgeable [Desired Position] with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills in [Desired Position] role.

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Developed exceptional communication and organizational skills in healthcare setting. Proven ability to manage patient information and coordinate care services. Seeking to transition into new field where these skills can be effectively applied and further developed.

Skilled Patient Care Coordinator familiar with case management and care planning. [Number]-year history as Registered Nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination.

Friendly and compassionate with talent for effective communication and patient interaction. Possesses solid understanding of patient care protocols and proficiency in managing patient information and coordinating care services. Dedicated to improving patient experiences and ensuring seamless care delivery.

Energetic [Job Title] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2025
2025
years of professional experience

Work History

Patient Care Coordinator

Emeral Isle Health and Recovery
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
  • Taught patients and families to use at-home medical equipment.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.
  • Delivered excellent patient experiences and direct care.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.

Medical Biller

Regency Specialties
08.2023 - Current
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Filed and updated patient information and medical records.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Used data entry skills to accurately document and input statements.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Responded to customer concerns and questions on daily basis.
  • Liaised between patients, insurance companies, and billing office.
  • Delivered timely and accurate charge submissions.
  • Trained new team members in medical billing software, increasing efficiency within the department.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Audited and corrected billing and posting documents for accuracy.
  • Collaborated with customers to resolve disputes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Facilitated seamless collaboration between billing department and healthcare providers to ensure accurate billing information.
  • Improved patient satisfaction by providing clear explanations of billing procedures and addressing billing inquiries promptly.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated monthly billing and posting reports for management review.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Handled account payments and provided information regarding outstanding balances.
  • Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Monitored outstanding invoices and performed collections duties.
  • Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.

Education

Criminal Justice -

Estrella Mountain Community College
Avondale, Arizona
05.2021

Skills

  • Payment posting
  • Statement processing
  • Professionalism
  • Customer Engagement
  • Process payments
  • Claims Processing
  • Invoice Processing
  • Organizational Skills
  • Critical Thinking
  • Business operations support
  • Multitasking Capabilities
  • Medical Coding Knowledge
  • Customer Service
  • Critical thinking skills
  • Appointment scheduling
  • Word processing
  • Spanish fluency
  • Payment calculation
  • Medical history documentation
  • Outbound calling
  • Medical record requests
  • Payment collection
  • New hire training
  • Medical terminology
  • Patient care coordination
  • Patient care
  • Patient confidentiality
  • Insurance verification
  • Attention to detail
  • Patient relations
  • Customer service
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Scheduling
  • Patient education
  • Patient records management
  • Patient documentation
  • Patient safety
  • Office administration
  • Relationship building
  • Care planning
  • Policy compliance
  • Medical data collection
  • HIPAA protocol adherence
  • Patient satisfaction
  • Calm and effective under pressure
  • Administrative and office support
  • Reliability and dedication
  • Caring and empathetic
  • Conflict resolution
  • Insurance authorizations

Languages

Albanian
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional

Interests

  • Music
  • Photography
  • Acting and Theater

Timeline

Medical Biller

Regency Specialties
08.2023 - Current

Patient Care Coordinator

Emeral Isle Health and Recovery

Criminal Justice -

Estrella Mountain Community College
Alketa Fusha