Hi, I’m
ALKETA ISUFI
North Grosvenor Dale,CT
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Professional with administrative and management experience searching for an opportunity to further develop a career within the medical industry. An organized and attentive individual that thrives on helping patients with a wide variety of medical needs. Providing professional knowledge, supporting, and improving patient care and the medical practice. An individual that can learn new tasks quickly, prioritize multiple tasks at once, work independently, as well as a member of a team with great attention to detail, goal-oriented, time management, and communication skills. Capable office supervisor adept at handling all medical administrative needs for busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
Overview
17
years of professional experience
Work History
UMass Memorial HealthcareWorcester, MA
Office Supervisor
07.2017 - Current
Job overview
- Internal Medicine and Orthopedics
- Directs and Supervises 11+ staff members who all have different backgrounds and work ethic strengths; put out any fire, solve all problems
- Creating training documents and job training for all new employees in office and new supervisors in region
- Maintains and coordinates template changes, experienced in MD schedules, maximizing scheduling slots according to provider needs
- Billing experience regarding PB charges; Working all edits in Charge review WQ daily; promptly answering billing questions regarding charges and communicating with providers to problem solve all billing inquiries
- Manage, work and coordinate all WQ as necessary and delegate to appropriate teams
- Coordinates staff’s time off, arrange for coverage necessary to cover office needs
- Coordinates MD schedules, and MD Templates and monitors workflow and productivity by keeping assignments clear and setting expectations
- Order office supplies, vaccines, lab supplies
- Daily reconciliation of tier 2
- Add/edit - Kronos – approve time
- Dealing with patient complaints, contacting patients, and listening to their concerns but also troubleshooting and finding roots of complaint and problem solve
- Triaging all sick calls
- Holding huddles, empowering others to do same and generating great number of ideas by improving office operations and efficient
- Printing reports from Dashboard and working on practice improvement strategies resolving all care gaps
- Work independently and closely with practice improvement facilitator to ensure all care gaps are met
- Submitting physician’s expenses for reimbursement, reminding/renewing physicians when licenses are due to expire
- Oversee patient portal to make sure tasks are being handled promptly
- Working pay codes promptly, reviewing charges, finding information needed for billing purposes
- Performing monthly staff meetings and education, holding weekly huddles, and generating great number of ideas
- Reviews and develops action plans based on ambulatory metrics
- Assesses candidates, through behavioral and peer interviewing, for appropriate positions within clinic and makes recommendations for hire, transfers, promotions, and/or other staff changes
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Standardized office structures and processes to promote collaboration and increased performance
UMass Memorial Health Care, Community Medical Group Float Pool, CMGWorcester, MA
Senior Medical Administrative Secretary
09.2009 - 07.2017
Job overview
- Performs secretarial and administrative support services to assigned medical providers covering 90 or more outpatient clinics
- Coordinating patient visits, medical procedures, diagnostics, patient registration, and preadmission testing
- Verifying and updating Health insurance
- Collect co-pays, close Tier 2, and manage insurance referrals
- Triage acute calls and delegate tasks appropriately
- Received and addressed patient-care-related phone calls
- Prioritizes and responds to patient-care emergencies
- Get charts ready with appropriate paperwork for each patient daily
- Responsible for setting up and maintaining confidential patient files and medical records to ensure efficient retrieval of information
- Long-term assignment and Administrative Lead
- CMG Float Pool
- Took initiative and extra duties to make sure office's daily operations and patient needs were met
CMG Float Pool, Preoperative Services / Memorial CampusWorcester, MA
Senior Medical Administrative Secretary
10.2007 - 09.2009
Job overview
- Lead of General Surgery and Urology POD
- Responsible for variety of routine direct and indirect patient care services
- Assisted with preoperative scrub preps and maintaining positioning of patients
- Transported patients, equipment, X-rays, specimens, and blood-related cases to variety of areas according to schedule
- In charge of ALL STAT specimens
- Interpreted for Albanian community (Occasionally and in emergencies only)
- Assisted in preparation of OR by opening sterile instruments and supplies
- Readied paperwork for procedures access medical records to obtain patient lab work
- Maintained equipment, stocked rooms, and processed inventory according to to need
- Maintained cleanliness of OR according to safety standards
Masonic HomeCharlton, MA
Activities and Fitness Assistant
05.2005 - 10.2007
Job overview
- Assessed residents and short-term rehabilitation patients’ recreational interests and needs; motivated residents to participate in appropriate activities and services
- Responsible for planning and conducting variety of activities for residents and community clients
- Documented daily observations for residents with Alzheimer’s and kept accurate records of activities and behavioral incidents
- Organized and maintained residents’ files in database
- Implemented fitness routines according to individual personal needs and coordinated and taught Independent Living Fitness Program
- Taught yoga, Meditation, and Wellness Program
- Organized hours and provided Alteration Services
- Created craft group for residents and their families for yearly craft fair with profits donated to academic scholarships
- Assisted in intergenerational program that taught residents to make blankets for donation to children's hospital
- Broadcasted information about events, gym classes and community offerings
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from Psychology
12.2023
UMASS Memorial HospitalWorcester,MA
Medical Billing Course from Medical Terminology
04.2008
Skills
- Detail Oriented-Customer Service Skills-Problem Solving-Collaborative
- Critical thinker-Interpersonal Skills -Team oriented - Highly Motivated
- Health Maintenance - Organization-Planning
- Epic - Scheduling- MD Template-Billing-Charge Reviews-Pay codes
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Office Supervisor
UMass Memorial Healthcare
07.2017 - Current
Senior Medical Administrative Secretary
UMass Memorial Health Care, Community Medical Group Float Pool, CMG
09.2009 - 07.2017
Senior Medical Administrative Secretary
CMG Float Pool, Preoperative Services / Memorial Campus
10.2007 - 09.2009
Activities and Fitness Assistant
Masonic Home
05.2005 - 10.2007
Southern New Hampshire University
Bachelor of Arts from Psychology
UMASS Memorial Hospital
Medical Billing Course from Medical Terminology
Similar Profiles
ALKETA ISUFIALKETA ISUFI
Office Supervisor at UMass Memorial HealthcareOffice Supervisor at UMass Memorial Healthcare
REBECCA HANNEMANREBECCA HANNEMAN
MRI TECHNOLOGIST at Shields Healthcare/UMASS Memorial MRI and ImagingMRI TECHNOLOGIST at Shields Healthcare/UMASS Memorial MRI and Imaging
Chrystina StarrChrystina Starr
Executive Assistant at UMass Memorial Medical Center - Memorial CampusExecutive Assistant at UMass Memorial Medical Center - Memorial Campus