Alketa Marku

While I open and close the work, I am responsible for:

1. Customer Satisfaction – I ensure that clients are happy with the service provided by our stylists, and I occasionally observe the stylists to make sure they are doing their work properly.

2. Payment Management – I collect payments from clients and record them in the system.

3. Hygiene Oversight – I make sure the salon is clean by coordinating with the assistant for cleaning the premises.

4. Phone and Appointment Management – I answer phone calls and schedule client appointments.

5. Product Orders – I place orders weekly with product and dye companies and enter them into the system.

6. Inventory Management – I conduct a monthly inventory of the salon’s products.

7. Daily Balance Checking – I check the daily balance and ensure everything is accurate and up to date.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Organized, maintained and updated information in computer databases.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.