Senior Operations & Program Delivery Advisor
Results-driven public sector professional with advanced experience in operational delivery, contract administration, and government program coordination. Trusted to oversee the daily approval and processing of $200,000+ in grant funding, ensuring compliance with financial governance and audit standards. Skilled in managing procurement workflows, tender documentation, and vendor communications across high-impact initiatives. Proficient in SharePoint, CRM platforms, and project tracking systems used to drive transparency, streamline processes, and support executive-level decision-making. Known for precision, initiative, and consistently delivering above expectations in fast-paced, multi-agency environments.
Overview
2
2
years of professional experience
Work History
Senior Operations & Program Delivery Advisor (A07)
Department of Local Government, Water and Volunteers
09.2024 - 07.2025
Held a central role in driving operational delivery across a high-performing government division, managing the administration and coordination of grant programs, procurement workflows, and project reporting.
Coordinated executive-level scheduling, program documentation, and milestone tracking systems supporting leadership teams and enabling efficient program execution across departments.
Oversaw the daily approval and processing of over $200,000 in government grant funding, ensuring full compliance with financial governance policies, audit standards, and departmental procedures.
Managed the end-to-end lifecycle of grant documentation, financial approvals, and records management ensuring transparency, accuracy, and on-time delivery of public funding.
Partnered with senior executives to develop strategic reports, grant disbursement trackers, and program performance summaries used to guide executive decision-making.
Maintained comprehensive, audit-ready systems for funding records, contract variations, and procurement files in line with Queensland Government governance frameworks.
Served as a communication bridge between grant recipients, internal stakeholders, and senior management resolving issues swiftly to maintain program integrity and accountability.
Recognized by leadership for operating with high levels of precision, responsibility, and initiative regularly delivering outcomes expected of senior advisory roles.
Operations & Contract Support Coordinator (AO4)
Department of Local Government, Water and Volunteers
10.2023 - 06.2024
Delivered high-level operational and administrative support to a dynamic procurement and contract management team, with responsibilities spanning finance, contracts, and stakeholder coordination.
Prepared and managed contract documentation, including tender submissions and variations, ensuring data integrity and timely progression through financial approval channels.
Supported contract managers by coordinating contractor performance plans, tracking deliverables, and maintaining audit-ready records that supported contract lifecycle compliance.
Acted as a key liaison between internal teams and external stakeholders, ensuring consistent communication, issue resolution, and alignment with project objectives.
Assisted with core daily operations including scheduling, record-keeping, and workflow troubleshooting to help maintain efficiency and team output.
Contributed to ongoing process improvements and ensured adherence to departmental policies, supporting continuous operational effectiveness across the unit.
Business Support & Services Officer A03
Department of Local Government, Water and Volunteers
01.2023 - 07.2023
Delivered comprehensive administrative support across HR, finance, records management, and project systems helping maintain consistent, high-quality operations across the business unit.
Coordinated meetings, prepared and distributed minutes, compiled project reports, and maintained accurate registers and spreadsheets to support tracking and team accountability.
Oversaw regional fleet logistics, coordinated internal training sessions, managed travel arrangements, and ensured smooth day-to-day delivery of facilities and operational support.
Handled front-facing responsibilities including reception, mail and courier services, car park and security access, and responding to internal and public inquiries with professionalism.
Ensured strict adherence to WH&S protocols, information governance requirements, and departmental policies upholding operational safety, security, and compliance.
Consistently recognized for delivering responsive, efficient service to internal and external stakeholders, and for proactively resolving issues to minimize disruptions.
Built a strong foundation in multi-functional government operations, which supported fast progression into more senior roles with greater responsibility.
Education
Bachelor of Business - Bachelor of Business
Queensland Metropolitan Institute
08-2026
Skills
Contract administration and procurement support
Tender documentation and variation management
Financial approval processes
Stakeholder communication and coordination
Document control and SharePoint management
CRM systems utilization
Meeting coordination and minute taking
Compliance with government policies
Time management and prioritization
Stakeholder communication
Project coordination
Team collaboration
Analytical thinking
Written communication
Critical thinking
Client engagement
Compliance requirements
Stakeholder management
References
References available upon request.
Timeline
Senior Operations & Program Delivery Advisor (A07)
Department of Local Government, Water and Volunteers
09.2024 - 07.2025
Operations & Contract Support Coordinator (AO4)
Department of Local Government, Water and Volunteers
10.2023 - 06.2024
Business Support & Services Officer A03
Department of Local Government, Water and Volunteers
AO4 LOGISTICS OFFICER _FIXED TERM at Qld Govt - Department of Local Government, Water and VolunteersAO4 LOGISTICS OFFICER _FIXED TERM at Qld Govt - Department of Local Government, Water and Volunteers
A04 Grants Processing Officer - QA Team at Department of Local Government, Water and VolunteersA04 Grants Processing Officer - QA Team at Department of Local Government, Water and Volunteers
Grants & Admin Processing Officer at Department of Local Government, Water & VolunteersGrants & Admin Processing Officer at Department of Local Government, Water & Volunteers