Ignacio Chamon
Shawnee,KS
Overview
5
5
years of professional experience
Work History
Process Improvement Manager
Unbound
Kansas City, KS
11.2023 - Current
- Established project plans, timelines, milestones, budgeting requirements, resources needed, for successful implementation of new processes.
- Facilitated workshops with stakeholders to define business requirements related to process improvements.
- Analyzed cost savings associated with process improvement projects.
- Identified root causes of operational issues and proposed corrective actions.
Sponsor Advocate Manager
Unbound
Kansas City, KS
07.2023 - 10.2024
- Developed policies and procedures related to sponsor service operations.
- Developed and implemented strategies for providing excellent sponsor service experience.
- Analyzed call center data to create reports on sponsor feedback, complaints, and suggestions for process improvement.
- Conducted regular training sessions for staff on new products, services, and sponsor service techniques.
Sponsor Support Communications Manager
Unbound
Kansas City, KS
06.2022 - Current
- Guided team to meet established goals and strategies that contributed to increased growth in sponsorships and retention.
- Integrated technology solutions to increase efficiency and real-time accountability of operational tasks.
- Mapped campaigns to deliver on retention strategies and meet project objectives
- Evaluated and enhanced workflows to implement best practices and increase staff motivation and satisfaction.
Translation Module Support Coordinator
Unbound
Kansas City, KS
01.2022 - 06.2022
- Cultivated partnerships with other international departments to coordinate and plan strategic solutions in translation and service initiatives.
- Created and managed glossaries and terminology databases to produce translations.
- Translated essential documents and materials to conform to contemporary trends and developments.
- Proofread sponsor correspondence translations to identify and correct punctuation, grammatical and translation errors.
Bilingual Communication Liaison
Unbound
Kansas City, KS
07.2021 - 01.2022
- Managed multiple projects and tasks simultaneously while managing sponsor calls.
- Maintained professionality and efficiency while working on Speed Letters.
- Responded to requests for information from sponsors and met timelines provided by leadership.
- Transcribed sponsor inquires into Speed Letters and engaged in communication with project staff to address and resolve sponsor concerns.
Bilingual Phone Liaison
Unbound
Kansas City, KS
02.2020 - 07.2021
- Provided personalized service to new and long-standing sponsors by attending closely to concerns and developing solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and sponsor complaints.
- De-escalated problematic sponsor concerns, maintaining calm, friendly demeanor.
- Documented conversations with sponsors to track requests, problems and solutions.
Education
Bachelor of Arts - Sport Management
University of Kansas
Lawrence, KS12-2025
Bachelor of Arts - Liberal Arts and General Studies
Johnson County Community College
Overland Park, KS05.2021
High School Diploma -
Camden Military Academy
Camden, SC05.2016
Skills
- Fluent in Spanish (25 years), conversational French (7 years) and conversational Dutch (7 years)
- Proficient in Power BI, SQL, JIRA, Microsoft Office Suite, SharePoint development
- Project management
- Lean Six Sigma
- Process Mapping
- Root Cause Analysis
- Workflow Analysis
- Cross-functional team leadership
- SharePoint development
Timeline
Process Improvement Manager
Unbound
11.2023 - Current
Sponsor Advocate Manager
Unbound
07.2023 - 10.2024
Sponsor Support Communications Manager
Unbound
06.2022 - Current
Translation Module Support Coordinator
Unbound
01.2022 - 06.2022
Bilingual Communication Liaison
Unbound
07.2021 - 01.2022
Bilingual Phone Liaison
Unbound
02.2020 - 07.2021
Bachelor of Arts - Sport Management
University of Kansas
Bachelor of Arts - Liberal Arts and General Studies
Johnson County Community College
High School Diploma -
Camden Military Academy