Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Work Preference
Timeline
Generic
Open To Work

Alkwon Dillard

Fresno

Summary

Customer Service Representative with expertise in client relationship management and enhancing patient satisfaction. Results-oriented team player focused on driving success through effective communication and tailored solutions in a healthcare environment.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Aetna CVS
02.2023 - 09.2025
  • Achieved 98% customer satisfaction rating through attention to detail and effective communication on inquiries.
  • Analyzed customer needs to deliver tailored solutions, improving the overall service experience for members.
  • Utilized CRM systems to analyze claims, ensuring they met service level agreements and saved members and carriers significant costs.
  • Validated accuracy across systems for patient records on prior authorizations, preventing potential member expenses.

Warehouse Associate

Costco
Fresno
11.2021 - 10.2022
  • Supported team in stocking merchandise and maintaining clean spaces to enhance member experience.
  • Established high customer satisfaction by greeting members with a friendly attitude.
  • Processed transactions and managed cash boxes exceeding $300 to ensure accurate financial operations.
  • Restocked products efficiently to maintain inventory levels.

Production Assistant

Freelance
San Francisco
11.2020 - 08.2021
  • Coordinated schedules and booked equipment rentals to facilitate seamless production.
  • Communicated effectively with crew members to support smooth operations.
  • Welcomed guests on set, providing essential information to enhance their experience.

Education

Bachelor of Arts - Film

San Francisco State University
San Francisco, CA
12-2019

High School Diploma -

Natomas Pacific Pathways Preparatory
Sacramento, CA
05-2015

Skills

  • Customer support
  • Issue resolution
  • Data analysis and entry
  • Communication skills
  • Conflict resolution
  • Microsoft Office Suite
  • Appointment scheduling
  • CRM software and systems
  • Process improvement
  • Active listening
  • Team collaboration
  • Affiliations

    Harmonica Class 2025

    Work Preference

    Job Search Status

    Open to work

    Work Type

    Full TimePart TimeContract Work

    Location Preference

    On-SiteRemoteHybrid

    Salary Range

    $45000/yr - $200000/yr

    Timeline

    Customer Support Specialist

    Aetna CVS
    02.2023 - 09.2025

    Warehouse Associate

    Costco
    11.2021 - 10.2022

    Production Assistant

    Freelance
    11.2020 - 08.2021

    Bachelor of Arts - Film

    San Francisco State University

    High School Diploma -

    Natomas Pacific Pathways Preparatory
    Alkwon Dillard