Affisha Alleyne

• Coordinates and process travel orders (DD 1610), including no cost, order modifications, amendments and Invitation Travel Authorizations (ITA) using a government writing system (TPAX) and (DTS).
• Assist military and civilians with flight reservations, changes, reissues, add-collects and refunds of commercial air, rental car and hotel reservations in GDS and bills on appropriate IBA or Centrally Billed Account (CBA).
• Expert knowledge of transportation entitlements such as the Fly America Act, U.S. Government Truck and Car Programs and travel regulation such as the Joint Travel Regulations (JTR) and Financial Management Regulations (FMR).
• Routes approval recommended obligation of travel orders according to regulations and provide accurate cost estimates to command members.
• Collaborated with other departments to ensure seamless travel operations
• Expertly managed complex travel details for high level executives, including airfare, car rental, and lodging
• Demonstrated strong attention to detail while booking, coordinating, and confirming all travel arrangements
• Researched and identified costeffective travel solutions to meet the needs of the organization

• Section vehicle control officer (VCO); coordinated vehicle safety briefings and rotations. Maintained 94% vehicle identity check (VIC) for 39 vehicle fleet.
• Direct or participate in surveying to lay out installations or establish reference points, grades, or elevations to guide construction.
• Monitor airfield equipment and facilities to ensure safe, efficient operations
• Conduct quality assurance inspections of airfield projects to ensure safety standards were met
• Utilizes Unit Training Assembly Processing System (UTAPS) ensuring the accurate and timely payment of 150+ personnel. 
• Execute tasks related to the storage, control, handling and transmission of classified documents.
• Demonstrates knowledge of civil engineering principles and practices in order to plan and manage construction projects
• Maintain uptodate knowledge of travel regulations and procedures for the 512 Civil Engineering Squadron. In conjunction with traveler, analyzes DTS travel vouchers to ensure the traveler is in compliance with Airwing travel policies to prevent a debit to the US. If the traveler has occurred a debt, then assists them to resolve the issue.
• Supervise, manage, and develop a team comprised of 3 junior enlisted personnel, providing training and mentorship, conducting performance evaluations, and establishing inclusive work cultures
• Coordinate with base personnel to ensure timely and accurate travel claims processing for reserve unit members. All travel orders were accomplished and managed to 99% accuracy
• Provide detailed travel procedures and policies, along with training personnel on the proper use of Air Reserve Order Writing System (AROWS) and Defense Travel System (DTS). Assist military unit members with flight reservations, changes, rental car and hotel reservations utilizing GDS and bills on appropriate IBA or Centrally Billed Account (CBA).

• Assist both civilian and military members with troubleshooting techniques, guidance, training and instructions with system related problems, questions and service requests for NIWC Atlantic
• Provide technical support related to the management of records management and information security programs.
• Assist Team Lead/Supervisor with training of new employees in order to improve customer service and assist in personal advancement. 
• Provide CONUS and OCONUS personnel with the following fleet wide related systems support: Navy Standard Integrated Personnel System (NSIPS), Defense Travel System (DTS), Navy Order Writing System (NROWS), Medical Readiness Reporting System (MRRS), My Navy Portal (MNP), Navy E-Learning (NEL) and SYSCOM PEO Integrated Data Environment & Respository (SPIDER). 

     - Experiene handling user issues with personal computers, servers, and specific applications. 

     - Trained users on proper use and configuration of software to reduce help desk requests. 

     - Able to provide remote technical support to end users addressing their computer issues

• Provide comprehensive TDY travel services for military personnel utilizing the Defense Travel System (DTS). Reviewed, screened and processed travel orders, travel authorizations and travel vouchers; Knowledgable of travel related matters such as foreign areas, passports, visas, claims for  reimbursement, permanent change of duty station, local travel, etc. Submitted by over 1500 frequent travelers throughout the USN/USNR
• Develops and formalizes help desk policies, processes, and procedures. Responsibilities include, but are not limited to, trouble-shooting problems, developing processes for reporting, tracking issues and problems registered as help desk tickets, classifying help desk tickets, assigning them for corrective action and determining the root cause of problems, as well as, the process for verifying that ticket problems are resolved

• Delivered high-quality customer experiences to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications
• Coordinated with airport teams and passengers to ensure appropriate accommodations for customer needs and resolved issues with compassion and understanding
• Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations utilizing SABRE and QIK over SABRE
• Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, maintaining a 94% customer satisfaction rating
• Served as the customer service agent team lead, providing training and mentorship to over 40 new hires, ensuring compliance with regulations and quality standards
• Coordinated with airport customer service agents, managers, and cross-functional teams to support airline operations and resolve passenger issues, including lost luggage, flight delays, cancellations, and disability accommodations. Ensured compliance with federal laws and regulations relating to airport security
• Provided superior customer service to airline passengers, communicated with understanding and empathy, generating monthly customer service ratings of 92%-96%
• Maintained uptodate knowledge of company products, services, and policies collaborating with other departments to ensure customer satisfaction. Monitored passengers, baggage, cargo, and aircraft for threats to passengers and aircraft security
• Administered rebooking services to over 1,000 airline customers per month. Maintaining customer data accuracy for all rebookings.
• Utilized Sabre and GDS to make reservations, ticket passengers, process refunds, upgrades, and other customer requests