Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Work Availability
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ALLA ASLANYAN

ALLA ASLANYAN

Fair Lawn,NY

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

19
19
years of professional experience

Work History

QA Coordinator of Residential Department

AHRC New York City
New York, NY
06.2019 - Current
  • Ensured compliance per regulatory and departmental guidelines.
  • Collected and tracked data used in monitoring quality initiative provided to people supported.
  • Drafted and reviewed policies and procedures, improving processes.
  • Assisted with quality control audits.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies through investigation reports and findings.
  • Spearheaded new programs like tele-dentistry in group homes in collaboration with Columbia University and Jacobi Medical Center.
  • Reviewed and analyzed records of people supported, including healthcare documents, including but not limited to Medical Referrals, Medication Administration and Treatment Records, CPOPs, etc. for accuracy and completeness.
  • Reviewed and analyzed residential health management systems, environmental conditions, employee health compliance records, staff training, regulatory and procedural issues.
  • Reviewed and monitored medical case management and followed up on recommendations.
  • Assisted and completed investigations.
  • Participated in Mortality Review Committee meetings to discuss circumstances of all deaths of people who received supports from AHRC NYC to gain understanding of current health problems, identify patterns of risk, and show trends in specific causes of death.
  • Perform departmental medication administration reviews.
  • Reported and oversaw infection control practices as outlined per agency and per program specific exposure control plans.
  • Reported and documented medical findings for RN review and consideration for inclusion in Medical Care Plans
  • Reported and documented of significant deviations in resident medical status to Health Care Coordinator. And insured appropriate medical follow up was conducted.
  • Integrate first-hand knowledge of resident specific needs and capabilities throughout daily resident contacts

Residence Manager of Dickson-Goodman ICF

Assistant Manager Armstrong Of IRA NYSARC INC
New York, NY
12.2017 - 06.2019
  • Enforced policies and safety standards.
  • Ensured quality programming for residents that were in line with person's valued outcomes, CQL,POM Measurement Goals and personal choices,
  • Prepared for all federal, state, city, external and internal audits
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Mentored and coached up to 15 staff to improve performance and interactions with residents.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Offered learning opportunities to help residents develop important life skills.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Shift Manager/Administrative

Renaissance Restaurant
New York, NY
12.2009 - 01.2016
  • Trained and mentored new employees to maximize team performance.
  • Supervised 36 employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed schedules, accepted time-off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Waitress /Cashier

Renaissance Restaurant
New York, NY
09.2006 - 12.2009
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels in busy midtown Manhattan location.
  • Managed over 100 customers per day.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Camp Counselor

Easter Seals Camp Kysoc. Camp Anne NYSARC
Carrollton, KY, Ancramdale, NY
05.2003 - 09.2003
  • Worked with people with I/DD of varying age (5 to 95), interest, skill and developmental levels.
  • Developed and led all activities for adults and children with disabilities, cooperated with Program Coordinator in the development and implementation of said activities and directed other camp staff to assist in these activities
  • Led groups of campers safely through variety of camp activities. Provide instruction, supervision, guidance and motivation to all campers during activities

Teacher

School Of Ethnical Renaissance #17
Petropavlovsk, Kazakhstan
09.2001 - 05.2003
  • Prepared and implemented lesson plans covering required course topics.
  • Engaged students by encouraging participation in class and sharing thoughts on subjects under discussion.
  • Conducted educational and engaging lectures centered on such topics as Jewish history, culture and traditions.
  • Maintained student attendance records, grades and other required records to meet departmental standards and monitor student progress.

Unit Coordinator, Youth Leader, Camp Counselor

The Jewish Agency for Israel SOHNUT
Petropavlovsk, Almaty, Tashkent, Jerysalem, Kazachstan-Uzbekistan-Israel
05.2000 - 05.2003
  • Coordinated Youth Movement in Petropavlovsk, Kazakhstan- oversaw 64 children and 5 youth coordinators.
  • Managed budget for unit and reported back to central office.
  • Engaged youth by following, implementing and assisting in creating lesson plans.
  • Organized trips to camps and seminars in other cities and countries, was responsible for trip plans, budgeting, ticketing and ensuring attendance.
  • Have worked at 4 camps, have lead – managed 2 camps- each 110 kids.
  • Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members
  • Other duties as needed

Education

AA - Teaching and Education

North Kazakhstan State University
Petropavlovsk, Kazakhstan
2003

Certification Course in Youth Leadership -

Lekhet
Tashkent- Almaty, Kazachstan-Uzbekistan
2001

Skills

  • Employee performance evaluations
  • Recruiting and interviewing
  • Negotiation
  • Business administration
  • Employee scheduling
  • Operations management
  • Project Management
  • Training
  • Staff supervision
  • Audit Compliance
  • Documentation Management
  • Critical thinking skills

Hobbies

Soup kitchens - cooking and serving homeless, elderly and less fortunate

River clean ups- participating and organization of river clean ups in NY, KY, WV, NJ- with well known organizations like Clearwater, American Whitewater Association, American Rivers Association

Clean up and assistance with food and water; humanitarian aid after natural disasters: Sandy, Irene, Blackout 2003

Languages

Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

QA Coordinator of Residential Department

AHRC New York City
06.2019 - Current

Residence Manager of Dickson-Goodman ICF

Assistant Manager Armstrong Of IRA NYSARC INC
12.2017 - 06.2019

Shift Manager/Administrative

Renaissance Restaurant
12.2009 - 01.2016

Waitress /Cashier

Renaissance Restaurant
09.2006 - 12.2009

Camp Counselor

Easter Seals Camp Kysoc. Camp Anne NYSARC
05.2003 - 09.2003

Teacher

School Of Ethnical Renaissance #17
09.2001 - 05.2003

Unit Coordinator, Youth Leader, Camp Counselor

The Jewish Agency for Israel SOHNUT
05.2000 - 05.2003

AA - Teaching and Education

North Kazakhstan State University

Certification Course in Youth Leadership -

Lekhet

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ALLA ASLANYAN