alla assad
Franklin,WI
Summary
Experienced in spearheading community projects with ISM Events to enhance engagement and support. Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
HH Tax Services
Milwaukee, USA
01.2023 - 05.2024
- Greeted customers in a friendly manner and assisted with their inquiries.
- Received orders from customers via telephone or email and entered them into the system accurately.
- Provided assistance to customers in completing forms or applications related to their purchases.
- Responded promptly and professionally to feedback, comments and complaints.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organized work area at all times.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
Community Volunteer
ISM Events
Milwaukee, USA
- Assisted in organizing and executing various community events throughout the year
- Provided support to local organizations and initiatives, enhancing community outreach and engagement
- Conducted research on resources and programs that can benefit the community.
- Attended meetings with other volunteers to discuss ways to improve the quality of life in the area.
- Organized fundraising events to help fund various projects within the community.
- Participated in clean-up efforts around parks and public spaces within the neighborhood.
- Provided support to community members in need of assistance with basic necessities.
- Created and distributed flyers to raise awareness about available services within the community.
- Secured speakers for charitable events or community meetings to inspire and draw support from audience.
- Led teams of volunteers in diverse projects, fostering teamwork and effective collaboration.
- Developed and maintained partnerships with local businesses and organizations to secure resources and support for community projects.
- Engaged in advocacy and public speaking events to raise awareness on critical social issues.
Education
High School Diploma - Pharmacy
University of Wisconsin Milwaukee
MilwaukeeSkills
- Customer service
- Organizational Skills
- Reliability
- Problem-solving skills
- Project management abilities
- Written Communication
- Customer Consultation
- Account Management
- Documentation And Reporting
- File coordination
- Cash Handling
- Office equipment proficiency
- Money handling abilities
- Adaptability and Flexibility
- Document and Records Management
- Active Listening
- Process transactions
- Continuous Improvement
- Communication Skills
Volunteer Experience
Community Volunteer, ISM Events, Milwaukee, WI, Assisted in organizing and executing various community events throughout the year., Provided support to local organizations and initiatives, enhancing community outreach and engagement.
Languages
English
Professional
Arabic
Professional
Timeline
Customer Service Assistant
HH Tax Services
01.2023 - 05.2024
Community Volunteer
ISM Events
High School Diploma - Pharmacy
University of Wisconsin Milwaukee
Similar Profiles
Hanna HauberHanna Hauber
Medical Biller/ No-Fault at HH Billing ServicesMedical Biller/ No-Fault at HH Billing Services
Dovile DaniukDovile Daniuk
Home Health Registered Nurse at Skilled Nursing Services INC/ Advocate HHHome Health Registered Nurse at Skilled Nursing Services INC/ Advocate HH
Loralee VargasLoralee Vargas
Leasing Consultant at HH Staffing ServicesLeasing Consultant at HH Staffing Services