ALLA HOOPER
RINGGOLD,USA
Summary
Billing professional with a proven track record in sales management and billing accuracy. Recognized for enhancing billing procedures and efficiently resolving discrepancies. A reliable team collaborator focused on achieving results and adapting to changing needs, with a keen eye for detail and strong problem-solving skills. Proficient in Microsoft Excel, Word, Office, PowerPoint, and more. Seeking a full-time position with opportunities for growth.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Inteplast Enginering
04.2024 - Current
- Exceeded monthly sales quotas consistently by adopting effective selling techniques combined with a deep understanding of product offerings.
- Developed new business opportunities within existing accounts, resulting in expanded market share.
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive brand image.
- Delivered product presentations to potential clients both in-person and via online platforms, showcasing the value proposition effectively.
- Negotiated contracts with clients by understanding their requirements and offering tailored solutions, leading to mutually beneficial agreements.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
Coordinator, Billing Accounting/Finance
US Xpress Enterprises
07.2020 - Current
- Work with:
- AS400
- XPM
- Microsoft Excel
- Transflo
- Keep communication with customers to ensure rates are correct and adjusted.
- Process billing and additional tasks. Managing over 400 customers and carriers independently such as Walmart, Home Depot, Johnson & Johnson, GE Appliances, and Red Bull.
- Collaborating with finance and sales professionals to maintain accounts receivable.
- Comply and process information such as load prices, discounts, shipping rates etc.
- Ensuring customers are billed correctly for services offered.
- Manage a very close relationship with our customers by collaborating, strategizing, and solving issues that may have occurred during the loading, hauling, and dropping process.
- Handle high volume emails with the ability to correspond in a timely manner.
- Retrieve paperwork from customers such as rate cons, confirmation sheets and BOLs.
- Upload invoices, PODs, confirmation sheets into data base.
- I was elected as team lead in our company Community Building Committee. I managed a team of 15 additional colleagues, providing a high-quality performance in leadership, and strategized on ways to collaborate with other large businesses, schools, and communities within the Chattanooga area.
- I also developed a companywide Benefit raffle earning 3k to donate to a local non-profit organization.
- Associated member of Usxpress Employee Resource Group.
- Was chosen to participate in an appreciation banquet in Houston TX held by one of our top customers.
XRA Triage Agent
US Xpress Enterprises
10.2018 - 07.2020
- Assists drivers when paying for repairs from their maintenance reserves
- Issues payment to vendors with the PO system, COM Checks and Mastercard generated numbers
- Provides exceptional customer service to drivers and vendors
- Manages a high volume of incoming calls
- Negotiates repair rates with vendors
- Collects invoices for payment
- Manages incoming invoices with Outlook and Transflo
- Utilizes Microsoft software to complete daily tasks
Business Development Consultant
Kia of Chattanooga
01.2017 - 06.2018
- Informed customers on payment details
- Placed Customer information in CRM Database
- Completed high volumes of daily tasks using Reynolds and Reynolds software
- Accepted payments over the phone from customers
- Issued refunds to customers
- Informed customers of expected payments and determined eligibility with credit inquires
Closer
CTS PROTECTIVE SERVICES
08.2010 - 07.2015
- Managed a high volume of ingoing and outgoing calls
- Informed customers of product and determine eligibility with credit inquiries
- Used customer financial data to pay service invoices
- Booked and confirmed appointments for customers
- Filed and reported service requests for customers
- Provided quality and exceptional customer service
Education
High School Diploma -
Lafayette High School
Lafayette, GA01.2010
Skills
- AS400
- Transflo
- XPM
- Outlook
- GMail
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- CRM Data entry
- Attention to detail
- Relationship development
- Email and phone etiquette
- Billing resolution
- Invoice and billing submissions
Timeline
Inside Sales Representative
Inteplast Enginering
04.2024 - Current
Coordinator, Billing Accounting/Finance
US Xpress Enterprises
07.2020 - Current
XRA Triage Agent
US Xpress Enterprises
10.2018 - 07.2020
Business Development Consultant
Kia of Chattanooga
01.2017 - 06.2018
Closer
CTS PROTECTIVE SERVICES
08.2010 - 07.2015
High School Diploma -
Lafayette High School
Similar Profiles
Jarid BookJarid Book
Wearhouse Worker at EPI Enginering @ EnclosuresWearhouse Worker at EPI Enginering @ Enclosures
HYCENT JACOBHYCENT JACOB
Graduate Research Assistant at Chemical Enginering Department, Rowan UniversityGraduate Research Assistant at Chemical Enginering Department, Rowan University
Kevin FreemanKevin Freeman
Plant Operations Technician at WesTech Enginering, LLCPlant Operations Technician at WesTech Enginering, LLC
KRISTEN WYNN STELLFOXKRISTEN WYNN STELLFOX
Interim Director of Development and Alumni Relations at Penn State Dickinson LawInterim Director of Development and Alumni Relations at Penn State Dickinson Law
Landon ReedLandon Reed
Apprentice at Volkswagen ChattanoogaApprentice at Volkswagen Chattanooga