Alla Habash

· Analyze the needs of the user

· Design, test and develop the software to meet those needs

· Recommend upgrades for existing systems and programs

· Develop separate elements of a software that work well in the program as a whole

· Create various diagrams, flowcharts and models that illustrate the type of code needed for programmers

· Ensure continued functionality of a program during maintenance and testing of software

· Document each aspect of a system or application as a reference for future upgrades and maintenance

· Revisit the development process to fix bugs or address client or consumer concerns

· Greet and assist all customers in a prompt, friendly and courteous manner.

· Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information, and answer general inquiries.

· Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned.

· Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements.

· Responsible for maintaining safety and security of the ramp at all times.

· Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner.

· Marshal aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft).

· Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.

· Comply with all safety procedures and airline policies.

· Service aircraft as needed (e.g. aircraft lavatories, potable water, window wash, deicing and commissary items).

· Assist in ramp set up and storage of equipment and baggage.

· Coordinate the weight and balance load planning of aircraft.

· Accept and process air cargo at the ticket counter, load cargo on the baggage carts and aircraft.

· Provide clear and accurate communication to passengers, agents, flight crews and vendors.

· Other duties as assigned by supervisor and manager.

· Cashiering

· Customer assistance

· Floor management (i.e. stocking and organizing merchandise, assisting customers.)

· Markdowns