Alla Lyashevskaya
Woodburn,Oregon
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
MEMBER SUPPORT MANAGER
NATIONWIDE MARKETING GROUP
09.2022 - Current
- Regular communications and Member touchpoints through travel, video and phone within the assigned territory.
- Increase the number of NMG services and offerings within assigned accounts.
- Provide ROl of NMG's services through regular discussions and Quarterly Business Reviews (QBRs).
- Maintain a very high level of contact with each existing
- Member, via phone contact and in-person visits.
- Proactivelv assist Members to utilize MG member services effectively.
- Assist Independent Retailers achieve higher levels of success and profitability by sharing group programs and services.
- Help Members grow store sales, lower operating costs through group services, and increase bottom line profits.
- Recruit new Appliance, Electronics, Furniture, Bedding & Rent-to-Own retail companies for membership in NMG.
- Demonstrate to prospective Members the following:
- The advantages in programs and services they will gain by joining NMG.
- How they will grow their retail volume and grow profits as a member of NMG.
- Provide constructive feedback about prospective members current operations and how NMG can help them improve sales and profitability.
SALES MANAGER
BUDGET APPLIANCE & MATTRESS CO.
10.2016 - 07.2022
- Assisted customers in the entire purchasing process of appliances and mattresses
- Communicated effectively and built strong relationships with customers in person, on the phone and via chat
- Followed all sales, delivery and financing procedures to ensure customer and management satisfaction
- Utilized all of the educational resources and tools provided from Nationwide and the manufacturers to always stay up to date on new products and features
- Used my organizational skills to improve store functions and make sure that all upcoming sales, financing promotions and rebates are being utilized by the staff
- Managed the social media accounts on Facebook, instagram and TikTok
- Helping create various content, videos and ads to create leads and conversions to the website and the store
- Proficient in Excel and Word document- to track and maintain sales and invoices
- Always eager to learn new selling techniques and study educational material to achieve higher sales goals and obtain higher margins
- Able to easily adapt to new programs and support the changes set forth in the store.
SHIFT SUPERVISOR
STARBUCKS
03.2013 - 09.2016
- Supervised the work of other team members, building strong relationships with management and staff
- Assisted the store manager in executing store operations during scheduled shifts and maintaining clear communication between management and staff
- Maintained a calm demeanor during periods of high volume or unusual events to keep the store operating well, while maintaining a positive environment for the team.
CUSTOMER SERVICE/STAFFING
AEROTEK
07.2011 - 02.2013
- Received calls from current and potential clients, gathering their information and fulfilling needs
- Processed requests for changes in service, equipment purchases and billing adjustments
- Sell different add-ons and equipment in a consultative manner while offering great customer service
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
ASSISTANT MANAGER
DIVINE FROZEN YOGURT
02.2010 - 07.2011
- Recorded and accounted store finances during scheduled shift
- Maintaining accurate records
- Ensured all cash register functions are performed in an accurate and consistent manner
- Trained new hires regarding policies and procedures, store operating standards, and customer service
- Placed orders and performed special projects to assist with all shift operations.
Education
Diploma -
Woodburn High School
Internship - Royal Dental Care
Skills
- Bilingual Fluency in Russian & English (speaks, read and write)
- Critical thinking, Relationship building, Communication skills, Organization, Multitasking
Languages
Russian
Native or Bilingual
Timeline
MEMBER SUPPORT MANAGER
NATIONWIDE MARKETING GROUP
09.2022 - Current
SALES MANAGER
BUDGET APPLIANCE & MATTRESS CO.
10.2016 - 07.2022
SHIFT SUPERVISOR
STARBUCKS
03.2013 - 09.2016
CUSTOMER SERVICE/STAFFING
AEROTEK
07.2011 - 02.2013
ASSISTANT MANAGER
DIVINE FROZEN YOGURT
02.2010 - 07.2011
Diploma -
Woodburn High School
Internship - Royal Dental Care